Learning Consultant – Performance

Servus Credit Union

Posting Closes March 17, 2023, end of day Employment Status Full Time Temporary – 12 months Of Positions One (1) Compensation $76,438 to $95,548 per annum Servus is growing We are looking for a Learning Consultant – Performance in our People and Culture department. The Learning Consultant works at a strategic level and is accountable for increasing performance through elevating Leader’s proficiency in goal writing across the organization and by developing various learning solutions. The primary focus for this position is to support greater performance and achievement of business outcomes by aligning and writing more meaningful and purposeful individual goals. They will support the evolution of goal development to better align with business outcomes.

They are required to consult with key stakeholders to analyze goal needs and determine required actions to close Performance Gaps that support the new Performance Management program. These actions may require development from the business, and it is the Learning Consultant’s responsibility to work with the business to identify the gaps and possible solutions. As a result, they must be able to maneuver through complex learning, leadership and organizational issues. This role will be responsible for creating learning solutions that support and align culture, organizational strategies, and business objectives, with the identified competencies, skills and knowledge required to close gaps.

They are accountable for creating comprehensive learning solutions. This position is also accountable for ensuring successful integration and delivery of these learning solutions as well as validation, evaluation and re-assessment as business needs change. Overall, the solutions are focusing on enhancing the skills and competencies required to enhance performance for our employees, leaders and overall talent management programs. This position is also responsible for supporting the overall Performance Management Program with support from the Senior Manager, Leadership Development.

This position must partner collaboratively with all teams and key stakeholders on projects and initiatives while developing and maintaining positive working relationships with all leaders and employees of Servus. More specifically, the scope of your responsibilities will include, but are not limited to: Reviewing departmental Performance goals, categorizing Performance and Talent Goals for all departments in Servus. Using goal criteria prioritize and work with stakeholders to evolve goals to support the 2023 Performance Management program. Planning and conducting effective analysis to map and categorize goals for each business unit, focusing on defining key objectives, activities, as well as skills and behaviours that will lead to desired business results, while identifying and assessing metrics for evaluation and success.

Creating workshops and resources to elevate and sustain the level of proficiency in goals writing. Supporting leaders and employees with goal writing inquiries they have in relation to Servus’ Performance Management Program. Partnering with leaders and employees in the business to support the changes required to advance the alignment of goals to job descriptions ensuring alignment to our compelling future. Supporting the evolution and sustainment of the Performance Management Program for the employees of Servus.

Supporting the existing Performance Management Program ensuring activities are aligned, coordinated and completed as required. Supporting the alignment of job descriptions to performance goals. Assessing new and existing job descriptions against the skill models to ensure accuracy, internal equity and completion. Sustaining and evolve skill models that clearly define the behavioral indicators required to perform tasks at each proficiency level for the desired business outcome.

Supporting updating the Skills Development section of the LMS including the “Improve” function within the LMS. To qualify, you will need at least the following: 2-3 years of experience in Performance Management working with stakeholders to design goals to organizational and business outcomes. Must be able to identify how to close the skill gap by designing, delivering, and facilitating learning solutions for individuals and groups. Have working knowledge of Adult Learning principles as well as exposure to learning technologies: authoring tools-Captivate and Articulate, LMS and Performance systems, Teams Meeting, SharePoint, and strong knowledge of Microsoft Office including use of templates.

Superior written and verbal communication skills, a positive and enthusiastic attitude. Although not required, the following skills/experience/licenses/certificates are considered an asset: Demonstrates an understanding of organizational Talent and People Development Strategies to support individual career progression and organization workforce planning to achieve individual and organizational results. Most importantly, we are looking for candidates who work well in a team environment and always demonstrate professionalism and diplomacy. If you possess strong working relationships with colleagues and affiliates within Servus, looking for long-term career growth, then we encourage you to apply Where we work.

Servus has introduced a new flexible hybrid work model which consists of a combination of working in the office and working remotely. The hybrid approach provides employees with more flexibility, while still allowing employees to connect in person and remotely and building upon the culture that makes Servus such a great place to work. Why choose Servus. Working for Servus has outstanding benefits.

We offer our employees flexible and practical benefits in addition to competitive salaries and career building opportunities. Some of our benefits include: Immediate financial service benefits Group RSP programs available after 3 months 3-week vacation and vacation purchase program Flexible group benefit plan Flexible health and/or wellness spending account Employee/family assistance program Profit Share Servus is building a culture where diversity, equity, inclusion, and belonging are at the center of why we work and how we work. If you want to join a team of community leaders passionate in making an impact, apply now What happens next. Thank you for applying with Servus Credit Union If you are shortlisted for this opportunity, you will hear from us after the posting closes regarding next steps.

Should you require an accommodation during the application and selection process, please contact us at careersservus. ca with the position and location you are interested in.


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