Lock Search Group
Counter Sales – HVAC and Mechanical Systems
Surrey, BC
Our client is a leading company in Canada’s heating, ventilation, air conditioning and refrigeration industry.
About the Role:
- Assist with customer relationship management, quotations, follow-up, and expediting of critical and time-sensitive orders.
- Gain hands-on experience with diverse products and help with daily service of key accounts attached to the branch.
- Learn the fundamentals of the business, customers, and product lines.
Responsibilities:
- Provide product suggestions and guidance, as well as industry advice to contractors at the counter, over the phone, and via email.
- Offer exemplary customer service and attention, emphasizing efficiency and urgency.
- Contact current customers, identify new opportunities, and introduce product segments.
- Proactively build relationships with active customers and develop sales leads.
- Receive incoming calls, process orders, and actively up-sell and cross-sell.
- Update internal systems, entering data to track pricing quotes and account information.
- Provide technical support and respond to customer inquiries.
Ideal Candidate:
- Prior experience in product knowledge or wholesale distribution (HVAC, Plumbing, Electrical etc.) is preferred.
- Inside sales and/or counter sales experience, or hands-on industry experience from within the trade, is beneficial.
- A comfortable working environment with customer-facing interactions.
- A proven record of relationship management and teamwork.
- The ability to prepare and present recommendations or alternatives to decision-makers and customers addressing issues or problems.
- Ability and willingness to support the team in multiple areas of the business unit, including Quotations, Counter, Warehouse, Phone Sales, and Shipping/Receiving.
- Maintain personalized proactive service for all internal and external customers.
- Experience with Microsoft Office Suite; Outlook, Word, Excel.
Work Environment:
- Full-time position.
- $55,000.00-$65,000.00 per year salary range.
- Benefits include: Casual dress, Dental care, Extended health care, Life insurance, On-site parking, Paid time off, Profit sharing, RRSP match, Vision care.
- 8-hour shift, Day shift, Monday to Friday schedule.
- In-person work location.
To apply, please visit the following URL:https://en-ca.whatjobs.com/pub_api__cpl__82512917__4809?utm_campaign=publisher&utm_medium=api&utm_source=4809&geoID=6075→