Manager, Risk Management (Designated CoC), Client Relations and Risk Management

Vancouver Coastal Health

Job Description Job Title: Manager, Risk Management, Vancouver Acute, Client Relations and Risk Management Work Site: Vancouver General Hospital 12th & Oak Status: Start Date: Hours: Temporary Full Time As Soon As Possible until approximately February 2024 0800-1600 Days off: Saturday, Sunday, Statutory Holidays Salary: $41. 36 – $59. 46 per hour Reference: 177666-cmc Come work as a Manager, Risk Management, Client Relations and Risk Management with Vancouver Coastal Health (VCH) Reporting directly to the Director, Risk Management for the designated Vancovuer Acute (VA) team, with a functional reporting relationship to the Regional Director, Client Relations and Risk Management, the Risk Manager is responsible for providing leadership in the management of operational risk for Vancouver Acute. The Risk Manager is responsible for supporting and implementing policies, procedures and practices which improve patient care and employee safety.

As a Manager, Risk Management, Client Relations and Risk Management with Vancouver Coastal Health you will: Consult with managers, directors and other clients on operational issues and assist them to meet strategic goals and effective operation of their human resources. Consult on performance management, discipline, leave management, selection, organizational redesign, employee interaction and other human resource matters. Utilize expert knowledge of applicable collective agreements, legislation, employment and case law, and organizational policies and practices to provide consultative advice to clients on day-to-day operational decisions with potential human resource implications. Provides interpretations and assistance to other support services such as payroll, and employee records and benefits.

Liaises with other functions within the People Team and the organization as required. Investigate labour relations issues and complaints; research appropriate relevant case law and industry practices; develops, recommends and implements contract interpretations, policies, procedures and programs to create and improve consistent labour relations practice within the organization. Maintain conduct of employee grievances/disputes from notification up to and including resolution. Provides guidance on fact finding, drafting appropriate correspondence, strategizing employer position, preparing for and conducting meetings with employees, union representatives and legal counsel, prepares for, and participates in cases proceeding to third party hearing.

Provides advice to managers and other clients with respect to grievance management and other dispute resolution processes. Promote constructive union-management relations through respectful communication and interest based problem solving. Liaises with Local Union executive and Head Office representatives to resolve problems, consults on issues and provide/exchange information on labour relations issues affecting employees in the workplace, such as organizational changes, staff layoffs, displacements and technological changes. In partnership with leadership, assess and evaluate current business delivery and workforce optimization models.

Reviews and analyzes relevant information, data and performance metrics and identifies opportunities for innovative strategies and practical solutions. Monitor and analyze key department/unit/organizational trends and metrics such as vacancies, market pressures, sick time and overtime, attrition, internal turnover and workplace conflict to support operational and organizational planning Maintain records such as a grievance tracking database and statistics on labour relations activities; reviews and analyses data and reports concerns and recommendations to leaders and People Operations colleagues. Remain current in human rights, employment and other related legislation, health care collective agreements and human resource practices to ensure that Vancouver Coastal Health human resource employment programs are current and within legislative and/or collective agreement requirements. Participate on industry working groups and community of interest forums to maintain knowledge of current and future trends and changes in labour relations; communicates this information to identify processes and interpretations requiring reconsideration or review.

Participate in contingency plans as required for legal/illegal work stoppages and conducts essential service planning for assigned departments. QUALIFICATIONS: Education & Experience Bachelor’s Degree in a Clinical Health Care field or Health Care Administration or related discipline Five (5) to seven (7) years’ recent, related experience in progressive leadership roles with responsibility for leading risk management and client relations issues or an equivalent combination of education, training and experience. Knowledge & Abilities Demonstrated ability to effectively and proactively coordinate strategies, systems, and processes to minimize risk to the organization through management of claims, providing risk advice and collaborating with others to proactively manage risk, and improve the quality and safety for VCH. Demonstrated technical and analytical expertise to assess and support risk and situation management activities, and to establish and implement risk management and quality improvement strategies to support the organization.

Oversees, assists with, and/or conducts timely risk assessments in response to requests and consults with the appropriate leader concerning risk issues to support effective and timely remediation. Demonstrated ability to apply superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external stakeholders. Physical ability to perform the duties of the position. As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19.

Proof of vaccination status will be required. WHY JOIN VANCOUVER COASTAL HEALTH. VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and “going first” when we believe it will lead to the best possible outcomes for patients and their families.

We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work. Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan Grow your career with employer-paid training and leadership development opportunities Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families Award-winning recognition programs to honour staff, medical staff and volunteers Access to exclusive discount offers and deals for VCH staff Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed. We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers in 2023. Please note: The duration of this temporary position is until approximately February 2024. Please note that a resume is required to apply to this posting. Hours of Work may vary due to project requirements.

Only short-listed applicants will be contacted for this posting. Employees of VCH must apply via the Internal Application Process . Refer to the https://my. vch.

ca/working-here/job-postings site for How to Apply instructions. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply. Thank you for your interest in Vancouver Coastal Health.


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