Medical/Main Receptionist - Casual Openings (Job Inventory)

Job Description

<h3>Job Description</h3><p>Job Description<p><p>The Medical/Main Receptionist provides reception support to clients and visitors to Carlington CHC. This role supports staff across the centre and serves as a key member of the integrated health services team by facilitating client access to services in a professional, courteous manner, promoting the Centre’s client-centred approach to care. The Medical/Main Receptionist operates and maintains appointment scheduling and electronic chart management systems in support of clinical and administrative workflows.</p><p><strong>Medical Reception Services</strong></p><ul><li>Responds to incoming calls to Primary Care, taking messages, setting up appointments with practitioners or referring to the nurse or other Primary Care staff as appropriate.</li><li>Greets incoming clients or visitors, provides accurate information in response to inquiries. Obtains necessary client’s documentation to facilitate data entry.</li><li>Maintains a general awareness of the flow of clients and their waiting times, and may prepare clients for their appointments.</li><li>Completes necessary client registration documentation, ensuring accurate entry into the electronic medical record (EMR)</li><li>Records and routes lab and diagnostic reports to the appropriate provider through the electronic medical record (EMR).</li><li>Support IHS management with unplanned absences monitoring schedule and inboxes coordination when required and notifies clients with early appointments if cancellations are necessary.</li></ul><p></p><p><strong>General/Main Reception Duties</strong></p><ul><li>Greet, inform, and direct clients to programs and activities offered across the Centre.</li><li>Maintains a general awareness of the flow of clients and their waiting times.</li><li>Receives and securely routes incoming clinical and administrative faxes in accordance with PHIPA and Centre privacy policies.</li><li>Receives, sorts, and distributes incoming administrative and clinical mail in accordance with confidentiality and privacy requirements.</li><li>Initiates Centre-approved crisis response and safety procedures when required</li><li>Maintains public information areas (kiosks, pamphlet racks, bulletin boards).</li><li>Schedules room and resources bookings and ensures information for proper set up of rooms is included.</li><li>Schedules rooms and shared resources, ensuring setup requirements are clearly documented to support clinical, program, and meeting needs centre wide.</li><li>Monitors the Millennium Learning Centre (MLC) computer area, including sign-in/sign-out, basic troubleshooting, and ensuring appropriate client use of shared resources.</li></ul><p></p><p><strong>Clerical and Secretarial Support</strong></p><ul><li>Opens and distributes incoming mail, addressing outgoing mail, and handles all drop offs and</li><li>Receives, sorts, and distributes incoming administrative and clinical mail, and processes outgoing mail, drop-offs, and pick-ups in accordance with confidentiality and privacy requirements.</li><li>Provides clerical and administrative support to HIS/Centre’s staff, including document preparation, photocopying, and secure faxing.</li><li>Maintains and updates client electronic medical records (EMR), including scanning and uploading all results, requisitions, and correspondence into the appropriate sections.</li></ul></p></p>