Online Platform Coordinator, Digital Engagement

5-month contract (August – December) At United Way of Calgary and Area, we believe that united, we make the biggest difference. We’re strongest when we come together to improve local lives and communities—and when we come together as a team, we passionately propel our mission forward. We’re currently looking for an Online Platform Coordinator, Digital Engagement to join our dynamic Transformation team.

Reporting to the Manager, Digital Engagement, the Online Platform Coordinator, Digital Engagement will ensure that elements of Digital Engagement platform operations are running in an effective and efficient way while providing excellent customer services to stakeholders. Primarily focused on workplace giving campaigns, the team supports internal and external stakeholders in the setup and maintenance of digital fundraising and engagement platforms to deliver a rich and inspiring experience for workplaces and their employees. You will have a key role in supporting the individual donor experience, including customer support and service, maintenance of donor records, report generation, and platform setup.

To succeed in this role, the ideal candidate is passionate about working with people and supporting them with the latest technology. This individual excels at optimizing account performance and satisfaction. This candidate is a creative problem solver, patient and professional, and has an eye for detail.

If you are passionate about your community, aspire to make an impact, thrive in a fast-paced environment, and want to make a difference, then we’re looking for you What you will do Customer Service: Communicate effectively with donors, volunteers, and staff in delivering a high level of customer service. Bring a customer-centric approach to communications and collaborative work. Gather feedback from customers and end-users.

Campaign Readiness, Fundraising Support and Administration: Support the setup, maintenance, and efficiency of digital engagement platforms in collaboration with workplaces and United Way of Calgary and Area staff. Provide timely and accurate reports to internal staff and external customers. Set up peer-to-peer fundraising pages and maintain user records in associated systems.

Track inbound campaign setup forms, upcoming workplace giving campaigns, and campaign success metrics. Perform other campaign support duties as required. Support Data Stewardship: Process digital engagement supported platforms for extraction and import into donor database.

Provide support for a platform for donor database or CRM transaction reconciliation and reporting at the company and campaign level in a timely manner. Assist in the maintenance of platforms and donor databases or CRM to adhere to defined data governance, protocols, and naming conventions. Generate donor segmentation reports to target and tailor donor communications on behalf of workplace partners.

What you will bring Experience: Bachelor’s degree in any field that works with data and technology, such as Information Technology, Business Administration, Statistics or an equivalent combination of education and experience Experience working with large databases is an asset Experience working with a CRM is an asset Prior experience with Web Applications and programming languages such as HTML, CSS is an asset Prior experience in the non-profit sector is an asset Attributes: Excellent communication and customer services skills Highly organized, detail-oriented with excellent analytical and problem-solving skills Strong technical skills and proficiency in Microsoft Office Demonstrated experience working with Microsoft Excel (Advanced experience an asset) Flexible with a demonstrated ability to readily adapt and deal effectively with shifting priorities or immediate needs as required Ability to work collaboratively with cross-functional teams Familiarity with digital platform configuration and data management Ability to execute assigned tasks quickly and accurately Ability to manage multiple workstreams in parallel United, we make the biggest difference United Way is a not-for-profit organization that has played a vital role in our community for over 80 years. As a social impact organization, our mission is clear: we mobilize communities for the common purpose of working together to create lasting social change. In addition to meaningful work where you can have an impact, United Way also offers a comprehensive compensation and benefits package, a hybrid work environment, and flexible working hours.

Our Commitment to an Inclusive Culture We are committed to creating an inclusive culture where everyone feels valued and respected, and that reflects the diverse community we serve. We welcome applications from all qualified candidates and encourage candidates with diverse backgrounds, experiences, styles, and abilities to apply. If you require accommodation at any stage of the hiring process, please let us know.

Our Commitment to Health and Safety At United Way we are committed to protecting our team, our clients, and the community we serve by providing a safe and healthy workplace. We will follow all health and safety guidelines in accordance with the Occupational Health and Safety Act of Alberta and Alberta Health Services guidelines. To Apply Send cover letter and resume (PDF) by 4:00 pm July 10th, 2024, to hrcalgaryunitedway.org Subject Line: Online Platform Coordinator, Digital Engagement – Your Name.

To learn more about the United Way of Calgary and the Area, please visit our website at www.calgaryunitedway.org. We thank all applicants for their interest and effort in applying for this position, however, only those being considered will be contacted.