Operations & HR Coordinator

About Us:

At Lambert Heating, Plumbing & Air, we pride ourselves on delivering exceptional service and innovative solutions to our clients. We are seeking a proactive HR & Operations Coordinator to enhance our operational efficiency and support our business initiatives.

Role Overview:

In this key role, you will focus on streamlining operations while supporting HR functions as needed. You will lead initiatives that improve our internal processes, manage recruitment activities, and foster a productive workplace culture.

Key Responsibilities:

• Oversee daily operational tasks, ensuring smooth workflow and efficiency.
• Streamline internal processes by creating and implementing standard operating procedures.
• Coordinate with technicians for professional development course registrations and training, as well as grant submissions.
• Facilitate full-cycle recruitment, including job postings, candidate screenings, and interview coordination.
• Manage employee onboarding and offboarding processes, ensuring accuracy in documentation.
• Support company programs such as benefits, RRSPs, and continuing education initiatives.
• Develop employee communications and maintain up-to-date job descriptions.
• Act as key point of contact for employee relations concerns
• Collaborate with other departments on operational and safety initiatives.
• Lead and support business improvement projects, managing associated budgets and timelines.
• Identify areas for operational improvement and present actionable solutions.
• Maintain, revise and issue HR policies as identified and revise Employee Handbook as required.
• Organize and execute various employee events and team bonding exercises throughout the year.

Qualifications:

• 3-5 years of experience in an office environment with a strong focus on operations.
• 1-2 years of experience leading company initiatives or change management.
• Background in Human Resources
• Diploma, certificate, or degree in Human Resources, Business Administration, or a related field.

Skills & Abilities:

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Strong verbal and written communication skills.
• Excellent interpersonal skills with the ability to foster collaboration.
• Exceptional organizational skills and attention to detail.
• Strong time management, problem-solving, and analytical abilities.
• Ability to build positive relationships with coworkers and clients.
• Flexibility, sound judgment, and discretion in decision-making.

Key Performance Indicators:

• Effectiveness in managing operational processes and personnel records.
• Ability to work collaboratively with staff and drive productivity and engagement.
• High accuracy in data management and process improvement initiatives.

Why Join Us?

• Be part of a dynamic team that values innovation and operational excellence.
• Opportunities for professional development and career growth.
• Competitive salary and benefits package

Lambert Heating, Plumbing & Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.