Operations Manager / Office Manager

Job Description

Office Manager / Operations Manager

Location: Toronto, ON (On-site)

Pay: $56,000.00-$72,000.00 per year

Company: InCom Real Estate Web & e-Marketing Solutions

About Us

InCom is one of North America’s fastest-growing real estate marketing and technology companies. We provide fully integrated websites, CRM systems, IDX/VOW/DDF integrations, and digital marketing solutions to real estate professionals, brokerages, and franchises across Canada and the U.S.

Our culture is vibrant, collaborative, and forward-thinking—we welcome new ideas and reward innovation. With over 22 years of industry experience, InCom delivers cutting-edge tools designed to drive growth and success for our clients.

The Role

We are seeking a proactive and highly organized Office Manager / Operations Manager to join our Toronto team. The ideal candidate will ensure smooth daily operations, support our leadership and customer success teams, and help implement scalable processes across departments.

This role is best suited for someone who thrives in a fast-paced environment, communicates with clarity and fluency in English , and has a strong interest in technology, marketing, and real estate.

Key Responsibilities

• Oversee day-to-day office operations and maintain an efficient, organized work environment.
• Coordinate cross-departmental workflows between accounting, retention, support, marketing, and development teams.
• Support leadership with operational processes, reporting, and team coordination.
• Handle client communications when needed and uphold high customer success standards.
• Assist with employee onboarding and support HR with documentation and office administration.
• Manage office resources, scheduling, and overall operational logistics.
• Track performance metrics and prepare regular reports for management.
• Customer Success & Retention Leadership: Demonstrate ability to foster long-term client satisfaction and retention by ensuring high-quality service delivery, proactive communication, and continuous process improvement. Work collaboratively with sales, support, and production teams to enhance client experience, address issues promptly, and strengthen overall customer loyalty.

Qualifications

• 3+ years of relevant experience in a customer-facing, operations, or account management role.
• Background in SaaS, marketing agency, IT, or Real Estate industries.
• Fluent English communication skills ( both written and verbal).
• Positive attitude with the ability to excel under pressure.
• Strong multitasking, organizational, and time-management abilities.
• Capable of working independently and collaboratively across teams.
• Knowledge of digital marketing tools and a passion for marketing technology.
• Proficiency with CRM systems and project management tools.
• Tech-savvy and comfortable with new software and systems.
• A proactive mindset with a passion for improving both internal efficiency and client satisfaction.
• Post-secondary education in Business, Marketing, or a related field.

What We Offer

• A fun, vibrant, and collaborative workplace that values creativity and innovation.
• Opportunity to be part of one of North America’s fastest-growing marketing technology companies.
• Great earnings potential and room for career growth.
• Comprehensive benefits and performance bonuses.
• Convenient office location — just a 2-minute walk from Sheppard West subway station.
• On-site role with opportunities for direct collaboration and meaningful impact.