Patient Coordinator at Precision Health Clinic

We are looking for a passionate individual to join our team at the R-Medy Health and Wellness Centre Are you a dynamic and hardworking individual with a passion for the Health and Wellness industry?. Do you have experience in the customer service field and a desire to take on a rewarding and exciting role as a Patient Coordinator at a client experience focused clinic?. If so, we want you to be a part of our amazing team at R-Medy R-Medy Health and Wellness Centre is committed to continuous improvements and setting benchmarks for excellence of preventative health care services.

At R-Medy, our Patient Coordinator plays an integral role in providing Five-star Customer Service to our patients. We are seeking a Bilingual (English and Mandarin) representative for a full-time (up to 40 hours) position. You will serve as the first point of contact for our patients, ensuring the highest level of patient satisfaction.

Main Duties and Responsibilities Customer Service: Answer phone calls and reply to customer emails with a keen understanding of aesthetic procedures. Create a file for each new customer and update existing customer files. Book customer appointments and manage the appointment calendar.

Collecting customer information for future follow-ups. Answering general inquiries on the phone about the programs and services available. Reply customer’s message in a timely manner on different platforms, Wechat, Facebook, Instagram , live chat etc.

Ideal candidate should have: Excellent customer service, people-oriented and experienced in rapport building. Ability to process information well with excellent communication and active listening skills. Excellent time management, ability to multitask, prioritize, and manage time effectively.

Responding to customer complaints and inquiries quickly and efficiently. Ability to upsell and promote the services and programs. High school diploma is mandatory, training in secretarial/office systems would be an asset.

Proficiency in Microsoft Office Suite. At least 1 year of experience in a similar role or customer service industry would be an asset. Knowledge of MINDBODY or similar software would be an asset. _ Join Our Team at R-Medy Health and Wellness Centre ,BC. _ R-Medy by Vancouver Laser & Skin Care Centre is Vancouver’s international center for personal health management.

We are committed to promoting the World Health Organization’s concept of disease and cancer prevention by improving immunity and organ function. R-Medy is a private facility that integrates disease reduction and prevention therapy with the most current and effective diagnostic tools to help you live your healthiest life. Job Type: Full-time Pay: $24.00-$27.00 per hour Benefits: Commuter benefits Dental care Extended health care On-site childcare On-site parking Schedule: 8 hour shift Ability to commute/relocate: Vancouver, BC V5Z 1H2: reliably commute or plan to relocate before starting work (preferred) Experience: Customer Service & Patient Registrars: 1 year (preferred) Language: Mandarin/Chinese (preferred) Work Location: In person Application deadline: 2024-06-30