Shoppers Drug Mart / Pharmaprix
Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.Location:10835 City Parkway, Unit 101, Surrey, British Columbia, V3T 4C7At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity.
Join our team, and help recognize a healthy future for your career and for all Canadians.Why this role is important?SUMMARY:To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.DUTIES & RESPONSIBILITIES:Pharmacy and Customer ServiceAcknowledge all customers approaching the PharmacyPractice within federal/provincial, regulatory/legal requirementsEnsure all privacy requirements are met, including customer confidentiality and consent managementProvide counselling on prescriptions, over the counter/behind the counter productsPractice to full extent of expanded scope with Professional Services, within your capabilityBe clearly identifiable to the publicEnsure accuracy and appropriateness of all prescriptions dispensedCommunicate with other health care professionals within the circle of care to provide customer careMaintain all records required in accordance with legislation, standards of practice, and policyWorkflow and Inventory Management:Control access to the dispensary with respect to inventory and patient confidentialityReview and maintain Workflow Queues on a daily basisRegular review of ‘will call’ bins, in accordance with established Standard Operating ProceduresReview of stock to identify expired inventoryOversight of current stock levels and medication orders from wholesalerEnsure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodiesOperations:Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the PharmacyInvolvement with financial reports as appropriateRead and action store communications on in-store webFile incident reports when any customer or staff medication or privacy incidents occurExperience, Skills & Qualifications:Independent thinking and decision making – makes decisions when dealing with issues or problemsPlan, coordinate and delegate assignments and provide coaching to Pharmacy colleaguesProven ability to drive and build the business, lead by example and support enterprise programsCommitment to providing exceptional customer serviceSuperior customer relations skills and a strong sense of professionalismStrong problem-solving skills including experience formulating and executing action plansStrong personal computing skills and knowledge of Pharmacy systems a definite assetEnsure all Health & Safety procedures are followed to provide a healthy and safe work environmentComplete mandatory training and voluntary continuing education workshops, as neededJ2WRTLJ2WRRXWhy work at Shoppers Drug Mart?Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.Take ownership of your work and find more ways to care about your work, co-workers, customers and community.How You’ll Succeed:At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.Employment Type:Full timeType of Role:RegularShoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.