Product Analyst

Overview:

You will be a key member of a dedicated squad with a primary focus on upgrading, maintaining, and enhancing a publicly facing portal and related internally developed software applications. As a technical product analyst, you will connect technical, business, and operational team members and facilitate the definition, documentation and prioritization of key features, enhancements, and resolution of defects. You will take guidance from the senior product owner and technical lead on the squad and will work with a broad set of stakeholders within the organization, in Vancouver and Toronto.

Responsibilities:

Elicit and document user stories and requirements for new product features and enhancements

Write clear and testable specifications for the technical implementation teams, including visual mock-ups, flow diagrams, business rules, exception handling etc.

Create and update user guides, knowledgebase articles and operational support documentation for the assigned products

Facilitate problem resolution process with the squad and operational support teams.

Requirements:

Experience in writing system requirements in the form of user stories (e,g, Jira, Confluence) and system specifications / BRDs

Ability to facilitate conversations with business and technical teams, summarize and present action items and features clearly and concisely

Proven experience in facilitating issue resolution (root cause analysis, data analysis, problem replication, change management)

It would be great if you also had:

Formal experience as a technical product owner, systems analyst, product analyst

Experience working on public web portals and good understanding of typical components of web applications

Working knowledge of T-SQL and relational databases

Agile Product Owner or Business Analyst certification.

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 55 offices in 20 countries and the possibility to work abroad
• 15 days of paid annual leave (plus national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability
• RRSP with employer’s contribution
• A higher education certification policy
• Comprehensive Relocation Expense Coverage
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.