PSW Team Lead | Jr. Care Planner

Job Description

Company Description

Right at Home Ottawa provides compassionate, high-quality home care services to individuals with physical, medical, or memory challenges. Serving Ottawa, Nepean, Kanata, Cornwall, Brockville, and nearby areas, we offer a wide range of personal support, nursing, and specialized care services

About the Role

Are you a compassionate health professional ready to take on a leadership role in home care?

Right at Home Ottawa is looking for a PSW Team Lead / Junior Care Planner to support our growing team of caregivers and clients across the community.

This role is perfect for someone who enjoys a balance of client interaction, care coordination, and team mentorship while contributing to exceptional service quality and client satisfaction.

Role Description

In this full-time, hybrid role based in Ottawa, the PSW Team Lead / Junior Care Planner supports both clients and caregivers to ensure high-quality, compassionate home care. Key responsibilities include:

• Coordinating day-to-day care delivery by working closely with the Scheduler and Care Planner.
• Conducting client assessments, developing personalized care plans, and updating them as needs evolve.
• Supervising and mentoring PSWs, providing ongoing feedback and coaching to uphold care standards.
• Acting as a primary contact for clients and families, ensuring effective communication and timely support.
• Participating in recruitment, onboarding, and training of new caregivers.
• Maintaining accurate documentation and reporting in the tools used.

Qualifications

• Certification in one of the following: Personal Support Worker (PSW), Social Service Worker, Occupational Therapist Assistant / Physiotherapist Assistant, or recent RPN graduate (eligible to practice in Ontario).
• Post-secondary education in a related field (e.g., healthcare, social services, business, or administration) is preferred.
• 2–3 years of experience in home care, community health, or administrative coordination.
• Strong leadership and interpersonal skills with the ability to mentor and support caregivers.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using client databases and scheduling systems.
• Excellent written and verbal communication, organizational, and time management abilities.
• Current First Aid and CPR (Level C) certification and Vulnerable Sector Check (issued within 6 months).
• Valid driver’s license, reliable vehicle, and proof of insurance required.

Why Join Right at Home Ottawa

• Be part of a trusted, mission-driven organization improving quality of life for clients and families.
• Leadership growth opportunities in care planning and team supervision.
• Hybrid work environment combining in-office collaboration, community engagement, and remote flexibility.
• Supportive culture focused on teamwork, compassion, and professional respect.
• Opportunity to make a meaningful difference — one client, one caregiver, one home at a time.

Apply now — send your resume to hrottawa@rightathomecanada.com or apply directly through LinkedIn.

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