Relationship Manager

Kar Auction Services Inc.

For more than 30 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions provide liquidity to more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify dealers’ purchasing power so they can stock their dealership lot with vehicles their customers seek. With our people-first culture, AFC believes in creating an environment where team members look forward to work each day.

AFC is committed to helping each team member develop their own career dream. With cross-team and cross-KAR company development opportunities, team members are able to pursue any position of interest. What we offer: With our people-first culture, AFC believes in creating an environment where team members look forward to work each day. AFC is committed to helping each team member develop their career path with cross-team and cross-company development opportunities.

We offer: Employee focused approach Front Loaded Vacation, Personal, and Sick Paid Time Off RRSP w. Company Match Medical, Dental, and Vision Insurance Holiday Pay Wellness Program Employee Assistance Program Disability, life, and AD&D Insurance Employee Stock Purchasing Program AFC is seeking a relationship builder who will enthusiastically develop their team and lead efforts to help shape the future of AFC and how we provide financial services to our customers. The Relationship Manager does this by building new customer relationships, expanding existing customer relationships and driving greater penetration of AFC’s financial products. Portfolio management, consistent execution of AFC’s growth goals, change management, team member development, risk management, loss prevention, and expense control are core job functions.

The Relationship Manager will develop the strategy for servicing and growing the portfolio and be responsible for operational efficiencies. This person will have a strong understanding of portfolio management, risk, and new business development. This person will spend approximately 60% of their time on new business development, 30% on people development, and 10% on servicing customers. Your impact: As the Relationship Manager you’ll: Use leadership, management and business development skills, creativity, and available resources to ensure proper account servicing while achieving growth and delinquency goals.

Cultivate new business relationships and manage customer acquisition. The Relationship Manager will spend a majority of their time in the field visiting current and prospective customers. Engage with customers to help them manage and grow their business by providing industry leading knowledge. Understand local area, and individual customer operations to forecast opportunities and challenges.

Develop and maintain a trusted advisor relationship with customers by staying up to date on industry trends. Promote AFC’s vision by leading prospecting, growth and robust development of the portfolio. The Relationship Manager will also assist in promotional efforts to new and existing accounts and execution of product campaigns. Develop relationships with internal stakeholders and external partners to provide strong lead generation for both groups.

Coach and develop your team in all facets of portfolio management to include data analysis, risk mitigation, and business development. Engage in consistent meetings with your team to ensure alignment on branch goals and strategy. Assess and develop your team including coaching, mentoring, managing team member relations, and building strong development plans. Recruit, onboard, train and educate members of the team.

Effectively manage your team and portfolio virtually and/or remotely. Effectively promote other KAR businesses’ products and service to customers. Develop proficiency in AFC policies and procedures relative to the business development, loan processing, collections, expense control, and staff development. Use strong critical thinking skills to assess business and risk situations and make decisions.

Analyze data to determine the best courses of action for business development opportunities and risk mitigation measures using reporting tools like Salesforce and Tableau. Effectively lead your team through change and be comfortable with change management. Work across major functional areas such as Credit, Contracting, Collections, Training and Operations teams to drive portfolio performance. Serve as the primary contact and liaison for corporate divisions and departments such as Compliance, Operations, Training, Finance, etc.

to ensure team members respond to and complete initiatives and requests for information in a timely manner. Understand and operate within compliance of all applicable laws and codes for the assigned geographic area. Perform other duties, as assigned. Background qualifications: Six (6) or more years of relevant experience is required.

The qualified candidate will have experience managing a team as well as building sales relationships. Demonstrated experience in automotive, financial services or related industry is preferred. The qualified candidate will have a basic understanding of financial statements as well as a passion to lead people, projects, and budgets. Some Relationship Managers will manage multiple locations.

This person will demonstrate the ability to elevate relationships through strong leadership and communication skills. Microsoft Word, Excel and Outlook is strongly preferred. Customer relationship management (CRM) tool familiarity is a plus. A valid driver’s license is required.

Working with the best in the industry: AFC is proud to be a subsidiary of KAR Global. AFC’s core business complements the other business units within the KAR Global group of companies, TradeRev auction platform, BacklotCars auction platform, PAR North America, High Tech Locksmiths and many more. This diversity allows KAR Global to provide a full spectrum of services – from whole car auction to financing, remarketing, technology, and inspection/repair services. For more information about KAR Global and its affiliated companies, visit KARGlobal.

com . About Us KAR Global makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing.

We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, KAR sold nearly 2. 6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.

3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. KAR continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, KAR has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay.

Together, the KAR brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. KAR Global is an equal opportunity employer and a drug-free workplace.


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