REMOTE Bilingual French/English Customer Service Agent Quebec Area

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>REMOTE Bilingual French/English Customer Service Agent</strong><br /><strong>Job Type: Full Time – Work from Home</strong><br /><strong>Required Availability: Monday to Sunday 7:00am to 10:00pm CST</strong><br /><strong>Location: Currently, this position may be performed only in the following <span >provinces/territories:</span> AB, BC, MB, NB, NL, ON, QC, PE and SK.</strong><br /><strong>Salary: $19.50 Hourly CAD</strong></p><p><br /><strong>Short Description:</strong><br />Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently.</p><p><br /><strong>AnswerNet Offers Great Benefits:</strong><br />• On-going training and development to ensure your success<br />• Virtual paid training<br />• Paid time off<br />• Comprehensive benefits package (medical, vision and dental)<br />• Employee Assistance Program<br />• RRSP program options<br />• Short and Long-Term Disability options<br />• Internal career advancement opportunities</p><p><strong>Your Qualifications:</strong><br />Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:<br />• The ability to speak/write fluently in French and English<br />• A high school diploma or GED<br />• Proficiency in fast-paced multi-tasking<br />• Eagerness to learn new technologies<br />• Submit to and pass a criminal background check<br />• Strong computer navigation skills and PC knowledge<br />• Minimum typing speed of 25wpm<br />• A quiet, distraction-free environment to work from in your home<br />• PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD<br />• High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds<br />• Preference to 2 monitors or 1 large screen<br />• Noise cancelling USB -connected Headset<br />• Webcam<br />• Smartphone</p><p><strong>Key Responsibilities:</strong><br />• Answer inbound customer calls in a professional and courteous manner.<br />• Support email inquiries and chatrooms.<br />• Provide timely and accurate information regarding products and services.<br />• Document customer interactions and feedback in the system.<br />• Follow company procedures and escalate complex issues when necessary.<br />• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.<br />• Meet daily performance metrics and call handling targets.<br><br></p></p></p>