Resident Care Manager

Full Time

Website Sunrise Senior Living

Sunrise at Lonsdale Square

The Residential Care Coordinator is responsible for providing overall leadership and management of the long term care neighborhood. Responsibilities include but not limited to championing the designated care manager concept and the universal care manager model throughout the neighborhood, assisting in the recruiting, hiring, and training of team members in the neighborhood, and completing staffing, scheduling, and daily reviews of timekeeping reports. Responsible for team member recognition and engagement, performance management, and evaluations. Responsible for facilitating resident care in-services and the completion of Individualized Care Plans (ICP).


As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Resident Care and Programs:

  • Plans, organizes, develops, and leads the overall operation of the long term care neighborhood(s) in accordance with federal, provincial and local laws and regulations and Sunrise Senior Living standards, policies, and procedures.
  • Champions the all-embracing quality delivery of the Resident Centered model.
  • Facilitates the ICPs and Daily Assignment Sheet development and monitors ongoing processes and practices.
  • Prior to move-in, reviews the resident’s file and schedules the Family Meeting to discuss Resident Profile, coordinates the health care needs with the resident care director, and ensures resident has current ICP according to Sunrise policies and provincial regulations.
  • Maintains current Resident Services book for each long term care neighborhood according to Sunrise policy.
  • Manages the assessment process to determine levels of care with the appropriate staffing levels.
  • Partners with the activities and volunteer coordinator to ensure a variety of appropriate and individualized activities are available through the day and evening and that care managers are actively involved and engaged with activities.
  • Partners with the dining service coordinator to schedule and plan special events and monitors dining experience daily.
  • Understands the recognition of resident changes in condition and takes appropriate action.
  • Exercises some discretion and independent judgment in performing and assessing needs of the residents.
  • Reviews, reads, notates, and initializes Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.
  • Communicates regularly with families and physicians as appropriate.
  • Maintains a robust public relations program in support of the long term care neighborhood(s) and community operations.

Quality Assurance and Regulatory Compliance:

  • Ensures that the community follows all federal, provincial, and local laws and regulations, and Sunrise standards as it pertains to resident care and services.
  • Strives for excellent quality care and service delivery as measured in the Quality Service Review (QSR) process.
  • Develops and implements appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for QSRs and other regulatory compliance.
  • Develops a thorough working knowledge of current and evolving provincial laws and regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
  • Partners with leadership team to ensure community is in compliance with British Columbia Workers Compensation Act and Occupational Health and Safety Regulation requirements.
  • Assists in the leadership and promotion of the Sunrise Safety and Risk Management policies.
  • Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

Financial Management:

  • Assists in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
  • Assists the ED in completing the annual community budget.
  • Understands and manages the department budget to include labour and other expenses and its impact on the community’s bottom line.
  • Reviews monthly financial statements and implements plans of action around deficiencies.
  • Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
  • Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
  • Understands the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development:

  • Overall management of the department, including but not limited to recruiting, hiring, supervising, training, coaching, and disciplining.
  • Ensures completion and compliance of all required team member paperwork.
  • Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
  • Develops a working knowledge of provincial regulations and ensures compliance through supervising and coaching team members.
  • Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement planning sessions.
  • Completes team member staffing and scheduling according to operational and budgetary guidelines.
  • Performs daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
  • Conducts timely performance appraisals with meaningful conversations.
  • Holds team accountable, corrects actions when necessary, and documents.
  • Attends regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
  • Keeps abreast of professional developments in the field by reading and attending conferences and training sessions.
  • Maintains compliance in assigned required training and all training required by province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

  • One (1) year experience preferred in assisted living long term care or hospital industries or experience/exposure to the senior population.
  • College degree and management experience may be required per provincial requirements.
  • One (1) year supervisory and management experience including hiring staff, coaching, performance management, daily operations supervision, discipline, and counseling.
  • Ability to handle multiple priorities.
  • Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
  • Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
  • Competent in organizational and time management skills.
  • Demonstrates good judgment, problem solving, and decision-making skills.
  • Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications.
  • As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.
  • Ability to work weekends, evenings, and flexible hours and be available for our customers at peak service delivery days and times.

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It’s no surprise that many of the world’s leading experts in Senior Living entrust their career to Sunrise.

At Sunrise, you will…

Make a Difference Every Day

We are passionate about our mission – to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community

The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

Ignite Your Potential

We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact


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