Resource & Scheduling Administrator

About BBSpro Services Inc.

BBSPro Services Inc. (www.bbspro.ca) is a full-service solutions provider to the hospitality industry. Our mission is to build a national brand providing beer beverage and chemical dispensing and maintenance services to the Independent and Regional Food & Beverage Operator. An integrated end-to-end solution with extended business hours.

BBSPro is Western Canada’s premier beverage line, and ware wash (Glasswasher & Dishwasher) service provider. We continue to help the Food Service Community to SERVE THEIR BEST.

Summary of Responsibilities and Performance:

The Resource & Scheduling Administrator delivers a high standard of customer service in accordance with our agreements. Supporting a team of service technicians as we provide best-in-class repair and service standards.

In this role, you would be expected to establish capacity levels for the service team and manage the daily schedules of the field service team to increase productivity and eliminate downtime to ensure our clients are well taken care of in a timely manner. This includes wearing many hats to manage Inventory levels and ordering, utilizing technicians by efficiently scheduling and dispatching, customer service and support.

The ideal candidate for this role is an organized multitasker who can work well in a fast-paced environment. They are unfazed by the need to meet tight deadlines. The candidate follows directions well, possesses exceptional attention to detail, has strong interpersonal communication skills – both written and oral, and enjoys working to serve their team and our customers.

Key Responsibilities:

• Scheduling & Dispatching: Coordinate daily schedules and dispatch 18 service technicians across BC and AB to optimize productivity and minimize downtime.
• Team Collaboration: Work closely with the Senior Service Operations Manager to improve scheduling efficiencies and achieve KPIs.
• Customer Support: Act as the first point of contact for walk-in service customers, ensuring timely and effective resolutions.
• Inventory Management: Maintain accurate inventory levels, process orders for service technicians, and prepare necessary parts for service calls.
• Equipment Rentals: Oversee equipment rentals within BC, ensuring availability and maintenance.
• Administrative Duties: Update after-hour schedules, ensure accurate record-keeping, and provide support to the Service Manager as needed.
• Process Improvement: Continuously seek to enhance operations by becoming an expert in internal systems (e.g., Payworks, simPRO, Sage) and industry best practices.
• Safety & Compliance: Prioritize the safety of staff and clients by adhering to company and industry safety standards.

Skills and Qualifications:

• Minimum 2 years of experience in logistics, scheduling, or a similar role. Experience in the food service or maintenance industries is an asset.
• Proficiency in Microsoft Office Suite (especially Excel) and experience with scheduling or inventory software. Knowledge of draught systems is a plus.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across teams and with customers.
• A positive, “Yes, I Can!” attitude, with the ability to adapt to changing priorities and demands.
• Demonstrated ability to work effectively as part of a team, contributing to a supportive and results-driven environment.

Personal Attributes:

• Communication skills
• Collaborator
• Time management
• Demonstrates organizational skills
• Detail-oriented
• Patience & Flexibility
• Positive outlook