Retail General Manager – adidas – Robson 2068 NSO, Vancouver, British Columbia

Purpose & Overall Relevance for the Organization:
Senior Store Manager drives the business of a high volume, strategically positioned Brand Halo store that represents the adidas brand and product in the most impactful way. Responsible for building, leading, and inspiring the Store Team to provide outstanding consumer experience, while achieving financial objectives.
Key Responsibilities:
Full ownership of store profit and loss performance
Drive culture of small business ownership with Store Managers, balancing fiscal responsibility with talent development, consumer engagement and experience, and empowering leadership
Deliver exceptional consumer experience by providing outstanding execution of global brand and retail operational standards
Work with store team to balance the strategic priorities with locally nuanced tactical needs to drive impact on the consumer and surrounding community
Drive performance culture of the 4 Ps: people, process, presentation and premises
Deliver a relentless focus on service excellence through Connect, Engage, Inspire leadership with frequent presence on the sales floor and back-of-house stock room
Direct full adoption of processes and tools to drive performance while seeking insights for continuous improvement
Guide the delivery of key brand and commercial moments in store through flawless execution and service excellence
Foster a collaborative environment by building a continuous feedback cycle with retail support teams on product and operational needs, and opportunities
Provide consistent coaching, training, and mentoring of store team members
Employ store performance metrics to maximize teams individual and collective development
Enable and support a best-in-class environment within retail fleet which provides acceptance, education and awareness on all topics related to diversity, equity and inclusion
Partner with Store Management Teams to hire, develop and build a high performing team
Provide constructive feedback on success and feasibility of current and new programs, other initiatives, and specific store needs while making recommendations that may be experimental by nature.
Act as Brand ambassador and partner within local community to promote brand and store awareness
Leverage global and local tools to lead the performance management, succession, recruiting, hiring and development activities, resulting in high employee engagement
Take clear accountability for training and execution in store in all areas, including business, operations, sales/customer service, and visual merchandising, while also coordinating with Regional Trainer to ensure all employees are trained in Retail Standards
Develop and maintain wage costs and overall expense control within assigned guidelines and communicate these goals and review results with retail management team.
Produce results under a variety of situations/market conditions and overcomes barrier to the company’s success in compliance with corporate guidelines.
Assure timely completion of all recordkeeping associated with applicants, new hires, payroll, performance appraisals, salary reviews, counselling, disciplinary actions, and terminations
Assure compliance with legal, loss prevention and safety guidelines in overall management of store and associates.
Shop competition on a regular basis to ensure competitiveness in the marketplace
Knowledge, Skills and Abilities:
Strong ability to understand and use financial data to make decisions and influence outcomes
Proficient retail knowledge – operational and selling skills.
Strong leadership, interpersonal and communication skills
Excellent verbal presentation and written communication skills with strong command of English language
Ability to respond effectively to sensitive inquiries or complaints
Ability to make recommendations that effectively resolve problems by using judgment that is consistent with standards, practices, policies, and procedures
Strong ability to collaborate and influence across different levels and departments
Comfortable with working in a matrix organization
Thrives under ambiguity; open to change and act as advocate for the ‘new’
Open to feedback; able to keep composure in stressful situations
Proficient in software applications such as MS Office and retail POS systems
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work extra hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, and Back-to-School.
Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best. We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

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