Retail Representative

Posting Date:
Requisition Number: 64445
Hours of Work: Monday – Sunday (varying days/varying hours), 30hours per week
Job Code: 254
Location: 493 – Edmonton South
Reports to: Manager Retail Regional
Wage : $24.84 per hour

Working at Purolator International is more than a job. It’s an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn.
When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.
Purolator International provides a “Best in Class” Total Rewards package to employees and their families.
Competitive Base Salary
Quarterly Sales Incentive Bonus Plan
Sales Awards and Recognitions
Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
Employer funded Short/Long Term Disability & Life Insurance
Accident, Hospital & Critical Illness Plans
Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
Employer Funded Health Savings Account (H.S.A)
Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
Paid Holidays
100% Paid Extended Parental/Maternity Leave Program
100% Paid Military/Reserves Leave Program
Tuition Assistance
Wellness Program
Identify Theft Protection Discount Program
Pet Insurance Discount Program

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

Description Customer Service Orientation –

Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
Handling customer complaints and inquiries Problem Solving
Working to resolve problem shipments
Working to resolve equipment and technology challenges
Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
Relationship Building
Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
Building a positive relationship with customers
Building a positive relationship with key contacts – Vendors, building tenants, etc.
Technology Assisting customers with shipping details and account challenges
Loading, scanning, logging and calling resolution freight
Cash reconciliation including deposits, key control
Communication
Responsibilities Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
Personal Responsibility and Accountability
Compliance to all Corporate Polices and Procedures (including uniforms)
Adhering to all Safety Standards
Being on time/attendance
Living the Purolator Values
Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
Key Areas of Focus
Customer service orientation Ability to problem solve
Excellent in relationship building Experience and adaptation to using technology
Excellent communication skills
Takes personal responsibility and accountability for actions and situations
3-12 Months Customer Service Experience preferred
3-12 Months Retail Experience preferred
3-12 Months using technology/ POS system Experience preferred
Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
Written communication; and listening skills
Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
Experience working in an environment with safety standards an asset”
Additional Responsibilities Education Experience Skills
Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require an accommodation during the recruitment process, we will work with you to meet your needs.
Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.
Any offer of employment is contingent upon a favorable background and reference checks.

POSTING DETAILS
Requisition Number : 64445
Job Code : 254
Reports to : Manager Retail Regional
Working Conditions : Warehouse Environment; Retail Center Environment