Security Training, Education, and Awareness Manager

Job Description

<p><h3>Why you will love working here</h3>
<p>Employment Type: Permanent<br/>Contract Duration:</p>
<ul>
<li><b>Our Values</b> are not just words on a page - they are the energy behind everything we do: <b>ONE IATA</b> - We collaborate across teams, <b>TRUSTED</b> - We do the right thing, <b>INNOVATIVE</b> - We make tomorrow better, <b>INCLUSIVE</b> - We embrace diverse perspectives.</li>
<li>With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.</li>
<li>Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.</li>
<li>We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.</li>
<li>We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!</li>
</ul>
<h3>About the team you are joining</h3>
<p>You will be joining the Information Security team in the Information and Data (I&D) Division.
You will be responsible for designing, implementing, and managing IATA’s wide cybersecurity awareness programs, training initiatives, and educational campaigns. You will also strengthen the aviation industry's cyber resilience by cultivating a culture of cybersecurity awareness across aviation.
This role plays a critical part in fostering a culture of cyber vigilance and reducing human-related security risks through tailored, engaging, and measurable awareness strategies.</p>
<h3>What your day would be like</h3>
<p>You will be responsible for:</p>
<ul>
<li>Develop and implement a strategic cybersecurity training and awareness program.</li>
<li>Build a Cyber Champion Network across IATA’s business and technology to embed security awareness across and foster a culture of shared responsibility.</li>
<li>Design and deliver role‑based training for various aviation stakeholders.</li>
<li>Create engaging cybersecurity awareness campaigns to promote safe digital practices and threat recognition.</li>
<li>Ensure training content aligns with international aviation cybersecurity standards and regulatory requirements.</li>
<li>Maintain and update training materials to reflect evolving threats, technologies, and compliance needs.</li>
<li>Coordinate with internal and external partners to harmonize cybersecurity education efforts across the aviation ecosystem and integrate cybersecurity into broader training and compliance programs.</li>
<li>Conduct regular assessments to measure training effectiveness and identify areas for improvement.</li>
<li>Conduct phishing simulations and other behavioral assessments to evaluate employee readiness and response.</li>
<li>Report training metrics and outcomes to senior leadership and regulatory bodies.</li>
<li>Support incident response readiness through targeted education and simulation exercises.</li>
<li>Advocate for a cybersecurity‑conscious culture across all levels of the organization.</li>
<li>Ensure a consistent and unified voice across cybersecurity.</li>
</ul>
<h3>We would love to hear from you if</h3>
<ul>
<li>Master’s degree in cybersecurity, education, or a related field, or equivalent experience.</li>
<li>Minimum 5 years of experience in education, with at least 2 years focused on cybersecurity training, education and human factor in multinational companies.</li>
<li>Proven track record in developing and delivering cybersecurity training programs across diverse roles.</li>
<li>Excellent written and verbal communication skills, with the ability to translate and present technical cybersecurity concepts into accessible, engaging content.</li>
<li>Strong understanding of threat actor motivations, attack vectors, and cyber kill chain models, with experience in information security, phishing campaign, business email compromise tools.</li>
<li>Experience working in or with the aviation industry is highly desirable.</li>
</ul>
<p>Travel Required: Y: 5%</p>
<p>Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!</p></p>
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