Service Call Dispatched/Warehouse Coordinator

Job Description

Job Description

KPrime Technologies is a vibrant and thriving company that is the foremost independent sales & service provider for chemical and security detection instruments in Western Canada with active sales and support throughout Canada. Established in 1997, we take pride in our history and growth, as well as our commitment to quality and customer service.

As a Service Call Dispatcher/Warehouse Coordinator, you will be responsible for the scheduling and coordination of service for a team of service technicians across Canada. You will manage inventory and maintain an accurate database for 81 Canadian airport locations. Collaboration with the Warehouse and Service Technicians is required to support and influence positive outcomes for our Security Team. This position is responsible for maintaining a high level of customer service, as well as performing various record keeping and reports to promote business efficiency and best practices. The successful candidate must be able to read the schedule and dispatch correct technicians based on requirements while following the process in place including being flexible for any changes that may arise due to delays, inventory, and other technical difficulties.

Primary Responsibilities include, but are not limited to:

• Receive calls, dispatch relevant information to correct technician, based on the schedule

  
  

• Support and engage team of technicians, providing them with the proper resources

• Maintain records and monitor returns to vendor via specific processes

• Reprioritization of warehouse and service call jobs as required to meet customer commitments

  
  

• Take initiative to ensure the warehouse / service coordinator projects are on track

• Maintain accuracy of warehouse Enterprise Resource Planning (ERP) software.

• Complete documentation and reports in a timely and concise manner

  
  

• Consult with on-site staff and partners in a professional manner

• Adhere to company health, safety and environmental policies

Requirements:

• Good telephone, computer, and organizational skills

• Must be able to work in a fast-paced environment

• Attention to detail

  
  

• Able to multi-task

• Ability to follow processes

• Ability to work a flexible schedule with shifts

  
  

• Excellent customer service skills

• Excellent verbal and written communication skills

• 
  

  Team player

• Fluency in French would be considered an asset

Salary Offering:

• Full Time $45,000 – $50,000/year

  
  

• Comprehensive benefits package

• Paid Vacation and paid sick days 

Additional Posting Information:

Job Type: Full-time

Salary: $45,000.00-$50,000.00 per year

Benefits:

• 
  

  Dental care

• Disability insurance

• Extended health care

  
  
• 
  

  Paid time off

• 
  

  Vision care

Schedule:

• 
  

  8 hour shift

• 
  

  Day shift

• Monday to Friday

  
  
• 
  

  Night shift

• Weekend as needed

Ability to commute/relocate:

• Calgary, AB T2E 8Z9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you able to work shift work (days/nights/weekends) ?

  
  

• How would you rate your French verbal communication? (Beginner, Intermediate, Advanced)

Experience:

• dispatching: 1 year (required)

  
  

Language:

• English (required)

Work Location: In person

Company Description

KPrime Technologies is a vibrant company whose priority with all our activities is customer satisfaction. We are a contract sales and service organization that brings value to the partners we represent by enhancing their sales and service coverage. Our partners include Agilent Technologies, Elementar, VMI Security, Evolv Technology and Leidos. We are an authorized sales and a strategic service provider for our partners in various geographies across North America.

While historically focused in the laboratory instrumentation, supplies and services fields, KPrime has more recently expanded into the security market, making considerable investments in acquisitions and new partnerships in this growing area. Through our partners we can provide a complete security solution including security cameras, access controls and screening systems that include millimeter wave technology and X-Ray technology.

Our North American headquarters are in Calgary, Canada and Phoenix, USA. Both locations include a laboratory, bench repair centre, demo area and training facility.

Company Description

KPrime Technologies is a vibrant company whose priority with all our activities is customer satisfaction. We are a contract sales and service organization that brings value to the partners we represent by enhancing their sales and service coverage. Our partners include Agilent Technologies, Elementar, VMI Security, Evolv Technology and Leidos. We are an authorized sales and a strategic service provider for our partners in various geographies across North America.rnrnWhile historically focused in the laboratory instrumentation, supplies and services fields, KPrime has more recently expanded into the security market, making considerable investments in acquisitions and new partnerships in this growing area. Through our partners we can provide a complete security solution including security cameras, access controls and screening systems that include millimeter wave technology and X-Ray technology.rnrnOur North American headquarters are in Calgary, Canada and Phoenix, USA. Both locations include a laboratory, bench repair centre, demo area and training facility.