Service Coordinator

Job Description

Job Description

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 55 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

Role: We have an immediate opening for a Service Coordinator in our Edmonton Branch. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full-time position.

Responsibilities:

• Answers incoming service calls
• Schedule service and warranty calls with the customer
• Opens and completes work orders including material and equipment sourcing
• Receives PO or Credit Card information from the customer prior to dispatching employees
• Distributes required paperwork to our technicians, parts department and warehouse personnel
• Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
• Other duties, as assigned

Skills:

• Customer service savvy and above average communication proficiency
• Ability to prioritize tasks, manage stress and diffuse difficult situations
• Well organized with great attention to detail
• Superior resourcefulness, integrity, and solid work ethic
• Ability to work in a team environment
• Knowledge in shipping, logistics, construction, and overhead doors is an asset

Qualifications:

• 3-5 years of experience scheduling and dispatching field service
• Working knowledge of MS Outlook (including calendar) and Excel
• Minimum completed education – high school
• Possess a valid Driver’s License and vehicle

We offer:

• A positive work environment with competitive pay and an excellent benefit plan
• Comprehensive technical, safety and product training provided
• Opportunity to build a long-term career with upward mobility
• Excellent Health and Dental benefits offered for full time employees
• COR Certified workplace
• Equal opportunity employer

To Apply:

If this career opportunity sounds like the right fit for you, apply online with your resume and include your salary expectations. Please add “Residential Service Coordinator – Edmonton” to the subject line of all correspondence.

Company Description

We’re Creative Door Services, Western Canada’s largest garage and sectional door dealer. With eight branches across Canada, we’ve been providing innovative solutions and services to residential, commercial, and industrial customers for more than half a century by hiring career-minded, creative thinkers who are remarkable teammates and masters of their craft.

Safety is our number one priority. We have partnered with a reputable third-party provider to offer specialized safety training for all positions within our organization. Whether the position is in the office or on the warehouse floor, each team member will receive tailored training to address the unique hazards associated with their role. By investing in high-quality safety training, we are ensuring the well-being of our employees and creating a safe environment for all.
Training opportunities include, but not limited to;
• Fall Protection
• Elevated Work / MEWP / Aerial Lift
• Emergency First-Aid (Basic First Aid or “FA1”)
• Standard First-Aid (Intermediate First Aid or “FA2”)
• Forklift
• Telehandler/ZoomBoom

From the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job. That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand. Our people don’t just pay lip service to hard work—we mean what we say, and we follow through with action.

Company Description

We’re Creative Door Services, Western Canada’s largest garage and sectional door dealer. With eight branches across Canada, we’ve been providing innovative solutions and services to residential, commercial, and industrial customers for more than half a century by hiring career-minded, creative thinkers who are remarkable teammates and masters of their craft. rnrnSafety is our number one priority. We have partnered with a reputable third-party provider to offer specialized safety training for all positions within our organization. Whether the position is in the office or on the warehouse floor, each team member will receive tailored training to address the unique hazards associated with their role. By investing in high-quality safety training, we are ensuring the well-being of our employees and creating a safe environment for all. rnTraining opportunities include, but not limited to;rn• Fall Protectionrn• Elevated Work / MEWP / Aerial Liftrn• Emergency First-Aid (Basic First Aid or “FA1”)rn• Standard First-Aid (Intermediate First Aid or “FA2”)rn• Forkliftrn• Telehandler/ZoomBoomrnrnFrom the front lines to our upper management, at Creative Door Service, each team member brings an incomparable level of leadership to the job. That’s what makes a career here so rewarding. Whether it’s in the field or in the office, working on a garage door or tackling a business objective, we’re not afraid to roll up our sleeves, get our hands dirty, and throw ourselves into the task at hand. Our people don’t just pay lip service to hard work—we mean what we say, and we follow through with action.