Service Coordinator

Job Description

Job Description

Job Description

Salary: $60,000-$70,000 annually

Who We Are

O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors across Ontario. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Why Work for O'Dell HVAC Group?

As one ofCanada's Best Managed Companies, we offer our employees:

• Competitive Salary & Profit Sharing We recognize and reward contributions to our success.

• Comprehensive Benefits, Health Spending Account, & RRSP Plan We invest in your well-being and future.

• Professional Development We support continuous learning and career growth for all roles.

• Company-Wide Holiday Shutdown Enjoy paid time off during the holiday season.

• Summer Fridays! Wrap up early on summer afternoons!

We are seeking a Service Coordinator to join our Service team in our Burlington office. Reporting to the
Service Administration Specialist, you will play an essential role in supporting the daily operations of the Service Department helping coordinate technician schedules, manage service cases, and ensure smooth communication with customers and internal teams.

What You'll Be Doing

• Coordinate and schedule dispatching for the Service team, ensuring timely response to customer needs.
• Escalate scheduling conflicts or service delays to the Service Administration Specialist as needed.
• Update and maintain service cases, work orders, and related documentation to ensure accuracy and completion.
• Support warranty and parts processing, assisting with documentation and communication with vendors.
• Provide administrative support for service contracts and assist in scheduling maintenance visits.
• Prepare reports, assist with invoicing, and maintain organized records of service documentation, commissioning forms, and warranty information.
• Coordinate with Service Technicians to ensure timesheets and quotes are accurate and up to date.
• Support vehicle and tool maintenance tracking, including certifications, gas cards, insurance slips, and safety stock.
• Participate in TSSA compliance processes as required and assist with internal service inquiries.
• Other duties as assigned.

What You Bring

• Post-secondary education in a related field or equivalent experience.
• Minimum of three (3) years of administrative experience, ideally within the HVAC or mechanical services industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with NetSuite or similar ERP systems is an asset.
• Strong understanding of HVAC terminology and the functions of a service department.
• Excellent organizational skills with high attention to detail.
• Clear and professional written and verbal communication.
• A collaborative and adaptable approach, with the ability to take direction and prioritize effectively.

Accessibility Commitment

At ODell HVAC Group,wereall about building a workplace where everyone can thrive.Werecommitted to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job, please contact us. We believe that accessibilityisntjust a requirement;itspart of creatinga great placeto work for everyone.For any accommodation requests or questions, reach out to Human Resources.