Canadian Western Bank
At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:
Putting people first and building relationships with intention
Seeking out and embracing new ideas
Believing that how we do things is as important as what we do
Role Specifications Regular, Full-Time
Hybrid Work Requirements – 2 days onsite, 3 days remote.
At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention . We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion . Our culture is who we are and how we show up – as individuals and as a team – to accomplish our strategy.
CWB Financial Group (CWB) is on a mission to become the best full-service bank for business owners in Canada.
The opportunity As a Senior IT Service Management Analyst, you will play a pivotal role in the implementation, governance, and continuous improvement of IT Governance policies, concepts, processes, and tools across the CWB Group. This senior role requires a deep understanding of IT Governance frameworks, such as COBIT and ITIL, and IT Governance principles, ensuring the effectiveness of IT services. You will be responsible for aligning ITSM practices with the broader IT Governance strategies, helping to establish a strong governance framework that supports the organization’s goals. Day-to-day activities
IT Governance
Lead the continual improvement of the service portfolio and associated processes, including the management of IT services throughout their lifecycle.
Oversee the maintenance of the service catalog, ensuring alignment with governance policies and ongoing enhancement of related processes.
Collaborate with the IT Governance team to integrate ITSM practices with governance frameworks, ensuring compliance and effective risk management.
Collaborate with stakeholders to define and implement technology governance standards and guidelines.
Drive the development of a standardized knowledge management process, contributing to ongoing reviews and refinements that align with governance principles.
Update directives and procedures related to Technology Governance in accordance with relevant frameworks such as COBIT, ITSM.
Ensure all regulatory reporting is accurate and complete and milestones are properly tracked.
Knowledge of Regulation related to Technology and Cyber Risk Management to ensure compliance.
Change Management
Facilitate and govern weekly change management meetings, ensuring all required documentation is provided in a timely manner.
Ensure all RFCs (Requests for Change) are thoroughly evaluated for compliance with governance standards, quality of content, and adherence to change management policies.
Incident and Problem Management
Lead problem review meetings, ensuring root cause analysis is performed, and preventive measures are identified to minimize recurrence.
Integrate problem management practices with IT Governance to enhance accountability and oversight.
Reporting & Governance Compliance
Create, distribute, and manage IT reports and dashboards, ensuring they align with defined KRI’s, KPIs, and governance requirements.
Provide regular reports on governance metrics, offering insights and recommendations to senior management.
Foundational knowledge and experience to grow from
Degree or a diploma or an equivalent amount of experience!
5+ years of IS/IT work experience and related study, with strong background and understanding of the various functions of an IT department. Experience must include implementation and ongoing management of IT Governance processes and experience with ITSM tools.
ITIL V3 Foundations Certificate, ITIL training in Service Catalogue or Service Offering and Agreements considered an asset.
Strong understanding of IT governance frameworks such as COBIT, ITIL, or ISO 27001, NIST.
Familiarity with relevant laws and regulatory bodies.
Skills and competencies that will take you further
Customer Service Focus. Demonstrates patience and understanding with a strong desire to help and support people.
Collaboration. Partners effectively with teammates and colleagues to deliver an exceptional experience quickly & efficiently.
Communication . Excellent written and oral communication skills in order to communicate with both technical business team members across the organization as well as external service providers.
Time management. Ability to prioritize and manage several tasks simultaneously with minimal supervision.
Why work with us? Your success is our obsession! And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplaces & recipient of Waterstone Human Capital’s Most Admired Corporate Culture 2023.
Wellness matters . We offer an award-winning benefits package that includes:
Everyday flexibility
Generous company-funded health coverage
Health care spending account
A flexible wellness program
generous time-away options to unplug, rest & recover
Career development. We commit to our employees’ development and help them reach their professional goals with:
Organization wide coaching services
Mentorship
Education support & training programs
Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.
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As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.
Closing Date: * P osition closes at 12:01am on the close date identified below.
10/2/2024
To apply, please visit the following URL:https://en-ca.whatjobs.com/pub_api__cpl__79773984__4809?utm_campaign=publisher&utm_medium=api&utm_source=4809&geoID=1707→