Website Alberta Health Services
Alberta Health Services is looking for an enthusiastic, client-focused leader who has a passion for customer service and operating a high-quality Patient Food Services (PFS) department at the Peter Lougheed Centre. The Patient Food Services Supervisor reports to the Manager, Patient Food Services and is responsible for maintaining patient food service operations at the site level. This position provides direction to front line workers and ensures that patients and residents receive the meals required to promote good health. As a key member of the Food Services team, you are responsible for leading and mentoring staff, promoting safe work environments, managing budgets, and implementing organizational and departmental initiatives.
Responsibilities of a Supervisor include performance management, recruitment, training, staff scheduling, payroll management and discipline of area employees.
Responsible for monitoring operational performance targets including budget and inventory management to achieve quality service goals using a customer-focused approach. Also responsible for ensuring compliance with all applicable regulations as well as implementation and monitoring of quality improvement, risk management and safety standards. This position exercises considerable independence in performing duties and meeting management objectives. The Supervisor acts a key contact to site administration and patient care for matters relating to the service area.
This position routinely interacts with health care staff and patients.
Three years of leadership experience in a health care setting involving hiring, scheduling and directing work to assigned employees. Preference is given to candidates with a diploma in Food Service Management, related field or CSNM registration. Combination of experience and education will be considered. Leadership experience in a unionized health care environment is desirable with strong team-building skills and the ability to handle multiple demands concurrently.
The candidate must demonstrate leadership ability, organizational and time management skills, and excellent communication and interpersonal skills. Must be proficient with software in a Windows 365 environment – Microsoft Office (Word, Excel, Teams, OneNote and Outlook). Ability to meet timelines and to independently prioritize work with attention to detail and accuracy. Leadership skills, including demonstrated ability and comfort with decision-making responsibilities, coaching and teaching, and the ability to inspire and build confidence in others.
Ability to manage human, financial and physical resources within an operating environment.
Additional Required Qualifications:
Experience with e-People (RMS) and e-Facilities.
Experience with change management is preferred.