Technical Product Analyst

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.

Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,000, and has 55 offices in 20 countries within key global markets.

Role: Technical Product Analyst Location: Toronto, ON/Vancouver, BC Type: Full-time role Job Description: You will be a key member of a dedicated squad with a primary focus on upgrading, maintaining, and enhancing a publicly facing portal and related internally developed software applications for individual investors. As a technical product analyst, you will connect technical, business, and operational team members and facilitate the definition, documentation and prioritization of key features, enhancements, and resolution of defects. You will take guidance from the senior product owner and technical lead on the squad and will work with a broad set of stakeholders within the organization, in Vancouver and Toronto.

Primary Responsibilities: Elicit and document user stories and requirements for new product features and enhancements Write clear and testable specifications for the technical implementation teams, including visual mock-ups, flow diagrams, business rules, exception handling etc. Create and update user guides, knowledge base articles and operational support documentation for the assigned products. Facilitate problem resolution process with the squad and operational support teams.

Required : Experience in writing system requirements in the form of user stories (e,g, Jira, Confluence) and system specifications / BRDs. Ability to facilitate conversations with business and technical teams, summarize and present action items and features clearly and concisely. Proven experience in facilitating issue resolution (root cause analysis, data analysis, problem replication, change management).

Good To Have : Formal experience as a technical product owner, systems analyst, product analyst Experience working on public web portals and good understanding of typical components of web applications Working knowledge of T-SQL and relational databases Agile Product Owner or Business Analyst certification We can offer you: A highly competitive compensation and benefits package A multinational organization with 55 offices in 20 countries and the possibility to work abroad Laptop and a mobile phone 15 days of paid annual leave (plus sick leave and national holidays) A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region) Retirement savings plans A higher education certification policy Extensive training opportunities, focused on skills, substantive knowledge, and personal development On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms A flat and approachable organization A truly diverse, fun-loving and global work culture SYNE CHRON’S DIVERSITY & INCLUSION STATEMENT Diversity and inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity, and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements, and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.