Technical Product Manager – Salvage & Machine Shop

Finning International Inc.

Technical Product Manager – Salvage & Machine Shop page is loaded Technical Product Manager – Salvage & Machine Shop Apply locations Edmonton, AB, CA time type Full time posted on Posted Yesterday job requisition id R-2023-810 Company: O. E. M. Remanufacturing Company Inc.

Number of Openings: 1 Worker Type: Permanent Position Overview: The Technical Product Manager – Salvage & Machine Shop is the senior technical resource for the Salvage & Machine Shop functions/departments and is responsible for leading all internally and external focused technical efforts for these functions at OEM Remanufacturing (Finning Canada’s Component Rebuild Center) This position is charged with developing and maintaining effective lines of communication between customers, end users, and external technical resources, along with acting as the technical expert for internal departments. A key result will be quick, effective and permanent responses to issues negatively impacting customer satisfaction or profitability. Job Description: Improve remanufacturing efficiency, cost, product quality, and worker safety by analyzing current methods, new methods, new technologies and cost reduction activities related to Salvage & Machine Shop Support continuous improvement initiatives related to product cost and production efficiencies Lead or participate in departmental projects initiated through the business planning process By working in conjunction with Production, Production Support & Product Support, identify and recommend continuous improvement opportunities Drive initiatives that lead to reduced remanufacturing costs for OEM end users Exercise final authority for the implementation of technical specifications Interact with Caterpillar, Customers and End Users in order to be on the leading edge of changes that could impact OEM or their customers Participate in OEM, Customer or supplier conference calls, tests or product improvement initiatives when required Assist troubleshooting and diagnosis of salvaged parts that fail test bench quality controls Utilizing the NPI process, manage the technical service requirements of supporting documentation and product cost models Based upon agreed-to Documentation Strategy, assist in the development of necessary SOP’s, Checklists and Instructions to ensure the quality and efficiency of component part remanufacturing Using extensive product knowledge and thorough understanding of OEM and Caterpillar warranty policies, establish a rigorous and formal process to identify and report on root cause of failure Lead the warranty administration activities for products under your areas of responsibility in a manner that ensures OEM corporate interests are protected This position is responsible for determination of warranty from a technical point of view and you will be required to participate in the authoring of warranty and failure analysis reports and to participate in discussions of a technical nature with customers, end users and suppliers on an as-needed basis. Provide adequate and timely feedback from failure analyses to process stakeholders and ensure deficiencies requiring corrective action are identified and addressed in an appropriate manner Review warranty for onward transmission to customers and suppliers.

Ensure that all staff-prepared warranty and failure analysis reports meet benchmarks for technical accuracy and that the disposition of the claims, based on parts and labour categorizations, is correct. Ensure evidence gathered is collected and presented in a manner suitable for onward transmission to the claim applicant Ensure warranty and reliability data is accurately collected for use in ongoing statistical analysis. Develop and maintain classifications for warrantable claims that permit effective data analysis and efficient identification of necessary corrective action – i. e.

convert warranty and failure analysis data into management information upon which actions can be based As a key leader within the Technical Services department, participate in and drive overall department strategy and objectives in conjunctions with peers Set clear direction and engaging objectives for the Technical Team for Salvage while ensuring effective management of individual workloads in accordance with business needs Demonstrate and promote co-operation with other team members in order to achieve shared goals Proactively offer support to others in order to drive solutions Evaluate direct staff performance and recommend salary adjustments that reflect individual contributions Provide coaching and career path planning Work safely and lead your team through a safety journey that contributes to the overall safety programs and metrics of OEM and Finning. Qualifications: Professional Engineer in good standing with professional certifying body. Minimum of 10 years’ experience in a manufacturing or technical service position with demonstrated ability to direct and motivate staff Minimum 5 years direct supervisory experience Outstanding technical knowledge of Salvage and Machine Shop Technologies Expert knowledge of the failure analysis process and root cause determination Strong process focus, with the ability to effectively communicate concepts and ideas in written or verbal form Effective leadership and organizational skills Positive attitude and ability to develop and maintain positive attitudes with team members Thorough knowledge of OEM and Caterpillar warranty and goodwill policies is an asset Familiar with ISO Quality Assurance programs Competent with MS Word and Excel Competent with the use of Cat SIS, DSN(PSCRM) as well as Finning and OEM databases Competent operating in a mid-scale ERP environment Note: This is a Monday-Friday position based out of our OEM Remanufacturing location in Edmonton, AB Competitive benefits package Defined Contribution Pension Plan and Employee Share Purchase plan (with employer matching components) W e are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.

0:00 / 1:50 Similar Jobs (1) Product Manager – CI Attachments locations 5 Locations time type Full time posted on Posted 8 Days Ago About Us About Us Finning is the world’s largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc.

is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.

Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing – OEM, a Finning enterprise, is one of North America’s most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.


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