Technical Solutions Consultant - Product Owner

Job Description

Technical Solutions Consultant - Product Owner

Join to apply for the Technical Solutions Consultant - Product Owner role at TELUS.

About Us

At TELUS, we’re a product-minded, customer-driven team within the Commercial & Public Sector E2E Digital Transformation group. Our mission is to simplify systems, automate processes, and empower Operations teams to focus on what matters most: our customers. We build and enhance the ServiceNow platform that underpins TELUS’s value chains and customer journeys.

The Opportunity

We are seeking a Technical Solutions Consultant - Product Owner to lead the evolution of key elements of our ServiceNow and adjacent ecosystem as part of our Managed Service Transformation program. This role combines product ownership, technical expertise, and business acumen to drive initiatives that improve customer experience, operational efficiency, and support revenue growth. You will influence strategy, lead delivery, and shape TELUS’s service management capabilities.

Responsibilities

• Act as Product Owner for specific value chain roadmap initiatives, defining vision, scope, and priorities.
• Provide business & technical leadership and consulting on infrastructure and service management solutions.
• Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and related systems to achieve business outcomes.
• Build strong relationships with stakeholders across TELUS Business Solutions.
• Guide business case development and contribute to roadmap prioritization.
• Mentor team members, supporting their growth and success.
• Deliver regular status updates, highlighting risks and mitigation plans.

Qualifications

• Proven experience leading complex transformation projects with high-quality delivery.
• Deep knowledge of ServiceNow and/or Netcracker (current capabilities, roadmap, industry trends).
• Strong technical expertise in at least one domain: operating systems, cloud applications, databases, or networks.
• Excellent planning, analysis, and problem-solving skills.
• Financial acumen: ability to build business cases considering benefits, costs, and ROI.
• Familiarity with Agile (SAFe), Waterfall, DevOps, and tools like JIRA, ServiceNow, Kanban, Scrum.
• Strong collaboration skills for stakeholder engagement and mentoring.

Preferred Qualifications

• ServiceNow certifications (CIS - ITSM, CSM, SPM, TPSM, etc.).
• Certifications in ITIL, Agile, Lean Six Sigma, or Business Analysis.
• Post-secondary diploma or equivalent experience.
• 5-7 years of relevant experience.
• Bilingual in English/French.

What We Offer

• A collaborative, inclusive environment celebrating success.
• Opportunities for continuous learning and professional growth.
• The chance to influence multiple teams and deliver impactful results.
• A workplace culture that values hard work, celebration, and fun.

If you are passionate about driving transformation and thrive in a fast-paced, collaborative environment, we want to hear from you.