Technical Support Trainer
Job Description
HELI Forklift is seeking an experienced Trainer - Technical Support to lead technical training initiatives and provide advanced support within the forklift equipment space. This role blends hands-on technical expertise with training delivery and dealer support, playing a key role in maintaining high standards across the network.
The Role
The Trainer - Technical Support is responsible for developing and delivering technical training programs for dealers and internal teams, while also supporting complex equipment diagnostics and quality assurance.
Key Responsibilities
- Assess dealer training needs and technical requirements
- Plan and deliver technical training sessions, both theoretical and hands-on
- Develop, update, and improve training materials including presentations, guides, documentation, and videos
- Track and maintain training participation, performance, and follow-up documentation
- Provide advanced technical support for complex equipment issues, including diagnostics and field support when required
- Support quality control activities including inspection, testing, validation, and compliance of forklifts
- Participate in ongoing technical and instructional training to stay current
- Assist operations during peak periods as needed
Qualifications
- Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field
- Minimum 15 years of experience as a trainer and/or mechanic in the forklift industry
- Proven experience delivering technical training
- Strong communication skills and confidence presenting to groups
- Excellent problem-solving and analytical abilities
- Fluent in English, written and spoken
- Strong customer focus and professional ethics
- Proficient in Microsoft Office
- Highly organized with the ability to manage multiple priorities
- Comfortable traveling regularly based on business needs
What's Offered
- Stable daytime schedule, 40 hours per week
- Group insurance plan, 50 percent employer paid
- Pension plan with employer contributions
- 13 paid holidays
- Annual corporate clothing allowance
- Company-sponsored social activities
- Supportive, respectful, and collaborative team environment
To apply, please submit your resume directly to:
Please note only qualified individuals will be contacted.
How to Apply
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- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Heli Forklift in Mississauga.
Is this a remote position?▼
This appears to be an on-site role in Mississauga.
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How can I improve my application?▼
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What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.