Technical Support Trainer

Job Description

<p>HELI Forklift is seeking an experienced<b> Trainer</b> <b>-</b> <b>Technical Support </b>to lead technical training initiatives and provide advanced support within the forklift equipment space. This role blends hands-on technical expertise with training delivery and dealer support, playing a key role in maintaining high standards across the network.</p><p><br></p><p><b>The Role</b></p><p>The <b>Trainer -</b> <b>Technical Support</b> is responsible for developing and delivering technical training programs for dealers and internal teams, while also supporting complex equipment diagnostics and quality assurance.</p><p><br></p><p>Key Responsibilities</p><ul><li>Assess dealer training needs and technical requirements</li><li>Plan and deliver technical training sessions, both theoretical and hands-on</li><li>Develop, update, and improve training materials including presentations, guides, documentation, and videos</li><li>Track and maintain training participation, performance, and follow-up documentation</li><li>Provide advanced technical support for complex equipment issues, including diagnostics and field support when required</li><li>Support quality control activities including inspection, testing, validation, and compliance of forklifts</li><li>Participate in ongoing technical and instructional training to stay current</li><li>Assist operations during peak periods as needed</li></ul><p><br></p><p>Qualifications</p><ul><li>Diploma or degree in automotive mechanics, agricultural machinery, electromechanics, or a related field</li><li>Minimum 15 years of experience as a trainer and/or mechanic in the forklift industry</li><li>Proven experience delivering technical training</li><li>Strong communication skills and confidence presenting to groups</li><li>Excellent problem-solving and analytical abilities</li><li>Fluent in English, written and spoken</li><li>Strong customer focus and professional ethics</li><li>Proficient in Microsoft Office</li><li>Highly organized with the ability to manage multiple priorities</li><li>Comfortable traveling regularly based on business needs</li></ul><p><br></p><p>What's Offered</p><ul><li>Stable daytime schedule, 40 hours per week</li><li>Group insurance plan, 50 percent employer paid</li><li>Pension plan with employer contributions</li><li>13 paid holidays</li><li>Annual corporate clothing allowance</li><li>Company-sponsored social activities</li><li>Supportive, respectful, and collaborative team environment</li></ul><p><br></p><p>To apply, please submit your resume directly to: </p><p><br></p><p>Please note only qualified individuals will be contacted.</p>