Warranty Specialist

Job Description

<p><b> Position Summary: </b><p> The Warranty Technician is responsible for ensuring homeowner satisfaction by managing post-construction service requests and warranty issues in multi-family residential developments. This role involves direct interaction with homeowners, trade partners, and internal teams to assess, coordinate, and resolve warranty-related concerns efficiently and professionally. </p><p></p><p><b> Key Responsibilities: </b></p><p><b> Homeowner Support & Communication </b></p><ul><li> Receive and respond to homeowner service requests via designated platforms. </li><li> Schedule and conduct inspections to evaluate warranty claims. </li><li> Clearly communicate warrantable vs. non-warrantable items based on warranty guidelines. </li><li> Provide timely updates and maintain positive homeowner relations. </li></ul><p><b> Warranty Issue Resolution </b></p><ul><li> Perform minor repairs and coordinate with trades for larger issues. </li><li> Supervise and verify completion of trade partner repairs. </li><li> Ensure all service requests are resolved within established timelines (e.g., 18 days). </li><li> Track and follow up on outstanding deficiencies. </li></ul><p><b> Documentation & Reporting </b></p><ul><li> Maintain accurate logs of service requests, inspections, and completed work. </li><li> Generate and manage work orders and purchase orders for non-warrantable repairs. </li><li> Update warranty coordinators and managers on escalated issues and progress. </li></ul><p><b> Trade & Site Coordination </b></p><ul><li> Schedule and oversee trade appointments, ensuring quality and timeliness. </li><li> Reschedule and manage follow-ups for missed appointments. </li><li> Ensure trades adhere to safety and quality standards. </li></ul><p><b> Construction Knowledge & Safety </b></p><ul><li> Interpret blueprints and understand scopes of work. </li><li> Identify construction deficiencies during walkthroughs and possession. </li><li> Maintain safety standards during inspections and repairs. </li></ul><p></p><p><b> Qualifications: </b></p><ul><li> Minimum 1 years of experience in residential construction or customer service. </li><li> Strong understanding of construction practices, materials, and building codes. </li><li> Ability to read blueprints and interpret technical documents. </li><li> Excellent communication and problem-solving skills. </li><li> Proficiency with scheduling and documentation software. </li><li> Valid driver’s license and ability to travel between sites. </li></ul><p></p>