Warranty Superintendent / Customer Care Specialist

Builder of the year 23 times.

Picture a career with us.

As a Warranty Superintendent / Customer Care Specialist, you are detailed, actionable and have an affinity for the Customer Experience. You have a passion and desire to be a part of the team to provide people with the home of their dreams. You aren’t afraid to roll up your sleeves and put in a hard day’s work, maybe even get a little dirty.

You have a willingness to learn and understand that customer experience is a priority.

Are you ready to join our team and help provide our customers with opportunity to live in an exceptionally built home?

Are you ready to bring people’s dream homes to reality?

A day in the life of a Warranty Superintendent / Customer Care Specialist:

Schedule appointments with Jayman customers
Coordinate various trades to complete work as required
Lead with pride in both appearance & behaviour while on-site
Responsible for signing off both 2-month & 11-month service requests
Strong organizational skills with handling various impromptu or emergency calls
Follow Jayman’s processes & procedures to ensure Customer Experience excellence
Service and maintain Jayman Sales Centres and Show Homes
Perform a variety of hands-on repairs in customer homes
Maintain a team environment through high-quality communication with customers, trades and Jayman team members
What you will bring to the table:
Strong maintenance skills – Jack/Jill of all trades
Ability to use your own tools to complete required work
Strong ability to be proactive and adapt to continually shifting priorities
Excellent attention to detail
Strong sense of urgency and an ability to meet various deadlines
Well-developed communication skills
Exceptional customer experience skills
Post-secondary education/certification in the building trades considered an asset
3-5 years of experience in the warranty and service field with a general understanding of ANHWP considered an asset
Strong familiarity with technology including iPads/Surface and basic office software such as Microsoft Office considered an asset
Demonstrated respect for customers, trades and Jayman team members, even in challenging situations
Valid Driver’s license required

As a 2023 Best Managed Company, we will provide you with:

Salary range: $58,700.00 – $74,000.00
Bonus potential of 5% of salary paid out annually based on a combination of Customer Experience survey & work performance
Additional opportunities to earn sign-off bonuses throughout the year (between 6% – 10% of annual salary)
Opportunity to participate in a unique Jayman Employee Investment Program
Company vehicle supplied
Flexible health and dental coverage
Employee matching group RRSP program
Opportunity to participate in annual customized education and training programs
Opportunity for growth and career advancement
Employee discounts
Annual wellness allowance
Social Club events

For the last 43 years, Jayman BUILT has been proud to be one of Alberta’s top home builders. Join the award-winning team and contribute to our exceptional track record. Please send your resume and cover letter to

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

No telephone or agency inquiries please.