Work from Home – Bilingual Tax Expert - TurboTax Live

Job Description

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• Help customers complete their taxes using Intuit TurboTax products, including full‑service return preparation and managing product/software inquiries.


• Utilize government websites, professional resources, and team expertise to provide accurate, customer‑friendly answers.


• Serve as a virtual, customer‑facing tax expert, using state‑of‑the‑art video communication software, and maintain accurate interaction records.


• Provide a minimum of two (2) years of paid professional tax preparation experience.


• Provide your CRA RepID to enable use of the CRA Represent a Client service during onboarding.


• Use professional tax software to prepare and file personal tax returns with complex elements such as employment, self‑employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.


• Demonstrate passion for helping clients navigate tax complexities and enhance the brand by delighting customers.


• Exhibit excellent customer service skills and interact confidently via video and audio tools.


• Work a flexible schedule with a minimum of 20 hours per week.


• Communicate fluently in both English and French, providing real‑time guidance to clients across Canada.

Qualifications

• Minimum 2+ years of paid professional tax preparation experience.


• Experience with CRA RepID and the Represent a Client service.


• Proficiency in using professional tax software for complex returns.


• Bilingual proficiency in English and French.


• Availability to work at least 20 hours per week.

Additional Qualifications (Optional)

• Experience preparing Business Tax (T2) returns.


• Experience preparing Quebec Tax (TP1) returns.

Skills & Abilities

• Tax Expertise – deep understanding of tax laws and concepts; continuous learning for year‑over‑year changes.


• Effective Communication – strong written and verbal skills; active listening; empathy.


• Complex Problem Solving – ownership, leveraging resources, escalating as needed.


• Research / Resourcefulness – curiosity; follows procedures; seeks resources for solutions.


• Technical Acumen – interest in learning required tools; basic troubleshooting ability.

Compensation

Intuit offers a competitive compensation package with a pay‑for‑performance rewards approach. Expected base pay ranges:

• PEI: $24.50 /hour – $33.50 /hour


• BC: $24.50 /hour – $33.50 /hour


• Nova Scotia: $24.50 /hour – $33.50 /hour