YMCA Experience Associate

Job Description

Job Description

Job Description

Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.

When people feel connected and supported, communities become stronger, more resilient, and full of life. That’s the impact of people-powered change. Together, we create welcoming spaces where everyone is valued, differences are celebrated, and possibilities are endless. Be the spark. Shine bright. Help others shine too.

YMCA Experience Associate Role

YMCA of Northern Alberta is seeking a part-time customer service expert to serve as the first point of contact at our Boyle Street Community Centre, ensuring that everyone feels welcomed.

Associates play a key role in shaping a positive experience for our visitors. This position requires a flexible schedule to accommodate our branch hours and rentals, which are from 8:30 AM to 12 AM, Monday to Sunday, including weekends and holidays.

YMCA of Northern Alberta strives to integrate our values of diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve.
Schedule: Monday to Sunday between 8:30am – 12am (schedule may vary). While we do schedule occasional shifts during the day on weekdays, most shifts occur on weekday evenings or weekends.

Our Culture

Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day.

We are welcoming.
We are open to all. We are a place where you can belong.

We are genuine.
We value you and embrace your individuality.

We are hopeful.
We believe in you and your potential to become a catalyst in the world.

We are nurturing.
We support you in your journey to develop your full potential.

We are determined.
Above all else, we are on a constant quest to make our community stronger, if you want to join us- apply today!

What You'll do

• Promote and facilitate a positive YMCA experience for anyone who visits our centre; role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
• Provide information on YMCA programs and services, process registrations for programs and provide support for events.
• Offer rental tours and welcome prospective members.
• Respond to all requests and concerns in a timely manner.
• Respect the confidential information of members/participants/guests.
• Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.
• Ensure work area (lobby, desk, and entry) is clean and maintained.
• Follow YMCA Cash Handling Policy and processes.
• Ensure the safety and security of everyone who visit our centre, follow the Centre’s emergency response procedures.
• Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.

What You'll Need for This Job

High School Diploma or equivalent

Previous customer service experience is an asset

Certifications: Standard First Aid & CPR-C

Flexible availability

Able to obtain a Police Information Check and Vulnerable sector check

What the Y Brings to You

• A meaningful career with opportunities to grow while building your community.
• A culture of honesty, respect and pride in what we do.
• Colleagues who bring diverse perspectives and talents to the workplace.
• A comprehensive benefits package.
• Membership to our health, fitness & aquatics facilities and reduced fees in YMCA programs

Disclaimer

We appreciate your interest in YMCA of Northern Alberta. However, only those applicants selected for interviews will be contacted. YMCA of Northern Alberta is an equal opportunity employer that is committed to providing employment opportunities to all individuals. Only candidates legally permitted to work in Canada are eligible for this position.