Zone Technical Manager, Western Canada

The Bunn-O-Matic® Corporation – A History of Innovation and Commitment. Understanding and responding to customer requirements has always been important to the Bunn-O-Matic Corporation (BUNN®). Since 1957, BUNN has been at the forefront of beverage equipment innovation and each product launch is driven by an ongoing commitment to delivering the highest possible quality beverage in each cup, every time.

Today, with thousands of loyal commercial and home product customers, the BUNN brand is synonymous with honesty, integrity, mutual respect and total value, all of which work together to uphold the company’s brand promise, A Partner You Can Count On™. The Opportunity: The Canadian facility requires Zone Technical Manager for the Western Canada market. As the primary contact for field service training and a technical resource within the assigned market consisting of British Columbia, Alberta, Saskatchewan and Manitoba.

Ideally based in Vancouver British Columbia or Calgary Alberta supporting sales activities with project requirements, customer technical issues and trade show responsibilities. Provide timely and accurate technical service support to assist customers with application issues. BUNN provides a competitive salary and benefits package including health, dental, life, disability, and retirement plan.

Principle Duties and Responsibilities: • Sales liaison on technical issues impacting accounts in the Western Canada Zone. • Provide technical expertise to Zone team on product issues. • Working knowledge of machine to machine communication and application. • Provide troubleshooting training as appropriate to customers both internal and external. • Proven sales ability in identifying opportunities for up/cross selling potential • Professional and effective communication through 1 – 1 and small group training sessions around usage, maintenance,and optimization to strengthen technical capabilities and technical knowledge of SAMs, RAMs, and customers. • Collaborate with Field Service team in supporting shows within the Canada Business to ensure appropriate coverage • Requires solid and continued conversation and information sharing between RAMs, SAMs, ZVP, and Field Service Engineers. • Other duties as assigned General Skills, Attributes and Qualifications: • Diploma, degree and/or vocational training in electrical/mechanical areas. • Previous technical training, licenses and/or certification preferred such as CFESA certification. • Knowledge of BUNN product lines would be a definite asset. • Refrigerant handling certification and experience repairing refrigeration devices is preferred. • Previous customer service experience would be an asset. • Excellent phone manners and intense passion to satisfy the customer. • Demonstrated ability to troubleshoot, repair, and service electromechanical equipment. • Must be willing and available to travel (approx. 25-35% of the time). • Excellent communication skills, both verbally and in writing. • Working knowledge of computers including Windows and Microsoft applications. • Highly motivated, goal oriented, and self-confident with a positive attitude. • Must have demonstrated strong organizational skills with attention to detail. • Must clear background check and a have a valid Driver’s License in good standing, as well as a Passport.