Customer Service Representative (LTL)

Our client in Calgary is an industry-leading transportation and supply-chain company, and they are looking for a Customer Service Representative (LTL) who will respond to client inquiries and requests, and ensure shipments are meeting deadlines. This is a permanent position, so if you are looking to build your career within a supportive work environment, apply now!

Responsibilities:

• Resolve client complaints and questions in a professional manner.
• Creating freight bills as needed.
• Answering the phone.
• Process orders, forms, applications, and requests.
• Manage customers’ accounts, updating information as needed.
• Direct requests and unresolved issues to the designated resource.
• Coordinate between departments effectively.
• Other duties as required.

Requirements:

• 1+ year experience working in an office environment is required.
• Proficient knowledge of Microsoft Office.
• Highly proficient with Outlook, rule setting, and handling high volumes of emails.
• Ability to meet deadlines.
• Strong organizational skills and attention to detail.
• Excellent customer service skills.
• Excellent communication, spoken and written.
• Good mathematical skills.
• Strong ability to resolve issues and maintain customer relations.

Benefits:

• Medical benefits plan
• KPI Bonus plan
• Comfortable 7:00 AM – 3:30 PM shift

If you love interacting with customers and helping them to access your company’s services, we want to speak with you! This is an excellent full-time opportunity so don’t wait – apply now!

Visit all our job opportunities at www.eqstaffingsolutions.com

About Equation Staffing Solutions:

Equation Staffing Solutions is a successful, award-winning Calgary based staffing and recruitment agency specializing in the placement of candidates on a temporary, contract or permanent basis. The industries we serve include oil and gas, warehousing & transportation, finance & accounting, banking, health care, educational institutions, engineering & technology, manufacturing, construction, agriculture and all levels of government. The job families we place people in comprise of general office & admin support, human resources, customer support, warehousing, trades, machine operators, production, accounting, records management, business management & information management.