Bilingual Call Centre Representative (French)
Job Description
Our client, a large national call center is seeking bilingual (French/English) candidates to join their Toronto team. The representative will process email and phone inquiries relating to building maintenance, as well as other specialized services.
**Candidates for this role must be available to rotate through shifts, including weekends and holidays, as the call center operates on a 24/7/365 schedule.
Requirements for the role:
- Bilingual; strong communication skills in both French and English, oral and written.
- 1 year of customer service experience.
- Minimum of 40 wpm typing speed.
- Demonstrated proficiency with Microsoft Office applications; Outlook, Word, and Excel.
- Sound problem solving abilities and sound judgment.
- Outstanding organizational skills including the ability to maintain an effective balance between multiple and competing priorities.
- Possesses strong interpersonal skills, team player.
- Handle the flow of calls each day independently.
- Receive, record, and handle requests, complaints, inquiries and communications from stakeholders.
- Provide effective customer service to clients, through oral and written communication.
- Professionally handle and resolve complex, and challenging client complaint issues.
- Liaise with internal departments, and other relevant stakeholders to resolve client inquiries.
- Demonstrate consistent adherence to organizational Best Practices.
Thanks in advance to all the applicants!
How to Apply
Ready to start your career as a Bilingual Call Centre Representative (French) at BITS Recruiting?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with BITS Recruiting in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.