Customer Service Representative - Utility Department

Job Description

Robertson is looking for a highly organized Customer Service Representative to support our Electrical Utility Department in Vaughan.

Fresh graduates with excellent communication skills and solid proficiency in Excel are welcome to apply.

Scope of the position:

This role focusses on managing customer inquiries, preparing quotes, and supporting supply chain functions related to electrical products, equipment, and services. Success in this position requires strong communication skills, advanced Excel abilities, and an understanding of supply chain operations.

Key Responsibilities:

• Act as the main point of contact for utility customers, responding to inquiries related to orders, product availability, delivery timelines, and technical specifications
• Prepare and manage customer quotes for electrical products and services, ensuring accuracy and proper pricing.
• Coordinate with vendors, suppliers, and internal teams to ensure timely order fulfillment and product availability
• Track and monitor order status through the supply chain, updating customers on delivery schedules or delays
• Utilize Microsoft Excel to maintain and analyze data, including inventory reports, pricing sheets, quote logs, and delivery records
• Work closely with the purchasing and logistics teams to resolve issues related to inventory, shipments, or lead times
• Responsible for carrying out any other duties assigned by management.

Skills and Qualifications:

• 2 years of customer service or operations experience, preferably in the utility and electrical supply sector
• Proficiency in Microsoft Excel, including experience with formulas, pivot tables, VLOOKUP, and data analysis
• Strong communication and problem-solving skills
• Ability to thrive in a fast-paced environment while managing multiple tasks and deadlines
• Attention to detail and a commitment to providing excellent customer support

About Us:

Robertson Electric Wholesale, a Sonepar Company is a highly respected independent Canadian electrical distributor. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and ambitious plans for further growth and expansion, Robertson is seeking candidates to join our dynamic Company and be part of our continued success.

A few reasons why it’s great to work for us

• Robertson Electric Wholesale is an established and fast-growing company
• Competitive salary and bonus
• Comprehensive medical and dental benefits
• RRSP matching plan
• Opportunities for growth and development

Robertson Electric is an equal opportunity employer.

Please be informed that the position is conditional upon successful completion of a Mandatory Criminal background check . We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.