Donor Services Coordinator

The Salvation Army in Canada

About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

About the Position

The Donor Services Coordinator provides a donor-centered experience for all supporters of The Salvation Army and supports the successful fundraising strategies with the development team by receipting gifts and sending thank you letters; financial reconciliation, generating reports, managing expenses, and supporting the areas of annual, major, and planned giving.


Donor-Centered Service

  • Coordinate all donor receipts, process all paperwork relating to donations, thank you letters and reconcile all incoming donations
  • Coordinate In-Memoriam and tribute gifts
  • Provide prompt, friendly responses to donor inquiries and requests, seeking timely and effective resolution

Leadership & Legacy Giving

  • Conducts research on prospects, including individuals, corporations and foundations identified by development officers.
  • In addition, conducts ongoing research in business, philanthropy, and related fields to identify potential donors and sources of donor information.
  • Prepares a variety of reports including contact and giving history and prospect clearance status using database and donor software programs.
  • Participates in the formulation of fund-raising strategy specific campaigns and approaches.
  • Makes recommendations about appropriate contacts or visits for development staff.
  • Assists Development Officers in development-related activities as assigned.
  • Remains current with events and trends in local, national, and international philanthropy.

Finance & Administration

  • Prepare, deliver to bank, and deposit all donations
  • Administrative support to the Director of Development
  • Maintains departmental files including finance and productivity reports
  • Organizes team meetings, team schedules, teleconferences, in-house mailings, donor tours
  • Responsible for keeping the development calendar, tracking, and flagging key dates for submissions, reporting/stewardship/recognition
  • Perform data entry in Raiser’s Edge NXT, including change of address, mail contact frequency, record creation and updates
  • Responsible for queries and reports on Raiser’s Edge NXT, specific to event and ministry unit fundraising
  • Research returned mail for address change, name or deceased.
  • Understand and apply all CRA donation guidelines


  • Post-secondary diploma of 2 to 3 years in a related field or relevant experience equivalent
  • Three years of experience in donor relations or customer service, using Raiser’s Edge NXT or a similar Customer Relationship Management system


  • Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment
  • Strong organizational, administration, verbal and written communication skills
  • Detail-oriented with a high level of accuracy
  • Exceptional data entry skills with a thorough understanding of fundraising software
  • Prompt response that is friendly, diplomatic and donor centric, while ensuring compliance with all policies and regulations
  • Advanced knowledge of MS Office including MS Excel and MS Word
  • Superior problem resolution and analytical skills, with a strong donor/customer focus
  • High standards of integrity, judgement, and the ability to cultivate and maintain relationships of trust and confidentiality
  • Flexible, self-motivated, meets deadlines
  • Demonstrated commitment to ongoing learning and professional development to stay informed about fundraising trends and the organization’s mission and objectives
  • Ability and willingness to adhere to, support, promote, and further the values of The Salvation Army, its Mission Statement, its values and vision, and Fundraising Code of Ethics

Posting Expires: June 18, 2024


The target hiring range for this position is $48,553 to $60,691 with the ability to progress to a maximum of $72,829. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants are encouraged to notify their current supervisor when applying for a new position within The Salvation Army.