Operational Excellence Manager

Job Description

Job Title:

Operations Leader

Job Description:

We are seeking a highly skilled and experienced Operations Leader to lead our daily sortation and dispatch operations. As a key member of our team, you will be responsible for managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Key Responsibilities:

• Oversee daily sortation and dispatch functions to ensure accurate, on-time shipment processing and final-mile delivery execution.
• Provide leadership to sortation associates and delivery drivers, fostering a culture of safety, accountability, and operational excellence.
• Conduct routine safety audits and ensure strict adherence to company policies, OSHA regulations, and transportation compliance standards.
• Monitor labor utilization and performance metrics to achieve and exceed Parcels Per Hour (PPH), Cost Per Piece (CPP) and other key operational KPIs.
• Analyze data to measure labor efficiency, identify opportunities for productivity improvements, and optimize workforce allocation.
• Perform detailed sort analysis to identify bottlenecks, optimize sort flow, and improve overall throughput efficiency.
• Optimize delivery route planning based on real-time volume data, fleet capacity, and historical performance trends.
• Manage delivery tracking, proactively resolve service disruptions, and handle escalated customer inquiries with professionalism and urgency.
• Oversee the resolution of return shipments, cancellations, and delivery exceptions to minimize service failures and improve customer satisfaction.

Requirements:

• Bachelor's degree or diploma in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.
• Strong Understanding of Canadian Postal Code System to manually process shipments during power or system outages.
• Forklift Licensed and Experience a requirement.
• Strong leadership, organizational, and problem-solving skills, with proficiency in logistics software and reporting tools.
• Knowledge of safety regulations and ability to manage cross-functional teams effectively.