Technical Support – Work from Home

The Opportunity Description We’re looking for a Technical Support – Work from Home, working in the BPO industry in Alberta, Canada. We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island Communicate clearly and effectively, both written and verbal (in required language). Tailor communication and style to differing audiences and read verbal and non-verbal cues.

Approach problems flexibly and adapt and modify approaches without compromising outcome. Thrive in a team environment: seek and provide expertise, challenge productively and help others succeed. Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.

Navigate through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time. Self-manage and work independently in a fast-paced and highly demanding environment. Embrace repetition of core job duties, yet eager to take on more responsibility when needed.

Remain focused and poised despite criticism and setbacks. Experience Required for Your Success Associate’s degree or certification from an accredited program for technical and/or clinical education required 2 years in a technical or clinical/medical-based device support role Experience with the use of electronic documentation systems required Previous contact center experience is an asset Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred Excellent communication/comprehension skills Ability to type 30 wpm and successfully pass our language/grammar screening Excellent home internet hardwired – wifi connections are not permitted